RoccatReviews of roccat.com

Roccat support has always been super helpful. I just wish my Kain 202 wireless mouse hasn't had the same failure twice. However, support was able to ship out a replacement both times without issue.

Quick response times and knowledgeable on the issues

Excellent service. I was sent a new mouse for free under warranty because my last one had a scrolling problem.

J'ai acheter le clavier (gamer) ISKU FX Multicolor et après moins de 3 ans d'utilisations beaucoup de touche ne fonctionne plus, presque tous les chiffres de 1-9 partie supérieur ! j'ai jamais vu ça, j'ai des claviers qui ont 10-15ans et qui fonctionne encore parfaitement je trouve scandaleux d'avoir ce genre de problème sur un clavier de ce prix et qui a moins de 3 ans ! Plus jamais j'achète un produit de cette marque

Only a few basic questions asked before sending me a new unit. First time I've ever returned anything under these circumstances but glad the experience was made easy. I'll be sticking with them for future purchases as well, great product, great customer service.

Customer Service Great - RMA Process is appalling. Roccat Vulcan 121 Aimo keyboard had a few keys that began to malfunction periodically. Keyboard determined to be defective and replacement required. Even though keyboard was basically functional (a few keys misfired periodically but keyboard was useable), had to cut the USB cable (wired keyboard) and provide a picture to customer service BEFORE an exchange would be initiated....a process that takes up to 3 weeks. Meaning I was out a keyboard for that time. Solution: I went to a competitor to buy a replacement keyboard as I couldn't wait for 3 weeks for a replacement keyboard. Roccat's comment about being keyboardless was "that's their policy"..... This has converted me from a loyal Roccat customer to a user of competitor products with which I am now quite happy. Roccat's RMA policy lost them a multi-year and loyal customer.

While I cannot complain about the professionalism and Roccat's adherence to their own policies during the warranty exchange, I have to say it is wasteful and inferior to Logitech's options. Roccat makes you destroy your own product by cutting the cable, with photo proof, even if a small aspect like the mouse's scroll wheel is not functioning properly. This is very wasteful, as such products could still be given away or used by someone who cannot afford them. Logitech lets you keep the original products, and also ships you a new product.

Customer service was A+. My issue was resolved in one day.