RoccatROCCAT® is a Turtle Beach brand that designs stunning PC peripherals engineered to give gamers the ultimate competitive advantage. Led by former esports pro and founder Rene Korte, ROCCAT® has become a pioneering PC gaming accessories manufacturer. Whether you are a professional esports athlete, hardcore gamer, casual player, or just starting out, EXPERIENCE PRECISION with Turtle Beach’s official PC gaming accessories brand.
Roccat (roccat.com) has 397 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Scott
I already own two mice and a lap keyboard from Roccat, and after my excellent experience with their customer support team, I will be sure to buy more. Wonderful products and top-notch support have earned them a customer for life!
K. N.
Super Unternehmen. Ich habe bereits zwei Mäuse, eine Tastatur und ein Headset dort gekauft. Mit allem zufrieden. Das Preis-Leistungs-Verhältnis ist top, anders als bei den meinsten Konkurrenzprodukten. Die Qualität passt auf jeden Fall, Design und Ergonomie sind für Roccat selbstverständlich ganz egal, ob man die Produkte für´s Gaming oder für das Office nutzt, mit Roccat macht man sicherlich nichts falsch : ) Der Kundenservice ist übrigens ebenfalls sehr schnell, hilfreich und unkompliziert, so sollte es überall sein
Skin W.
I've bought a a few products over the years, and in general I liked them. However, I've purchased two mice from roccat, both of them having failures after about a year of use. The first one, the sensor for the mouse positioning gave out, customer service just suggested I clean it then told me I was SOL. second mouse, figured maybe that one was a fluke. It was not. Again, a year in, this time the middle mouse button gave out. Talked to customer service, told me I would have to destroy the mouse's cord before they'd even consider sending a replacement, and that after I got approved, it would be 2 weeks before I got the replacement. I don't have any backup mice, so I would have to go buy a replacement to wait for my replacement. Completely absurd.
Response from RoccatJun 2, 2022
Hey there, it is unfortunate to hear that you are having troubles with one of our products again. However it is correct that the customer need to cut the cable of the product or have to send back the product to our warehouse in order to receive a replacement. While sending back the faulty product to the retailer is the common industry standard, we decided to let customers cut the cable. This process not only saves shipping time, but also CO2 and we can make sure that customers do not have to get into an inconvenience situation with leaving their house while we have a world wide pandemic Please let the Customer Support Agent know if you would like to continue with the RMA process with replying directly to the existing email chain or with opening a new case on https://support.roccat.com/s/contact-us?language=en_US . Sincerely, The ROCCAT Customer Service Team
Aurore F.
👍site sérieux et réactif Je recommande
Thomas
Roccat Customer Service did above and beyond service. Giving me information I had lost on my about my purchase and was able to replace my device. On another device they were able to help me with troubleshooting 3rd party software that was causing conflicts. Very thankful for their support.
Minh-Hoang
Product work's great and when I did have a problem the customer service was great.
Tammy D.
I love Roccat. I will always be a little sad that the Leadr is no longer made because it had the perfect number of buttons but the customer service is the best
Miki
Helped me replace my mouse
