RoccatReviews of roccat.com

I had a pair of headphones that broke at the stress point on both sides. With the 2 year warranty Roccat replaced them. They were very punctual and enjoyable to work with through the process. I wish all companies had the commitment and efficiency of Roccat with their customer service. The world would be a better place. The new set will have the same issue (It is a design flaw) but we have added wire ties at the stress point to help the plastic stay whole. Thanks for your help Roccat, you did not disappoint. Frank H in Long Beach CA

*Excellent service from Roccat* I had an issue with one key on my Vulcan TKL Pro, it failed to respond when pressed, I contacted the Roccat service department, explained the problem and they sent me 5 replacement Titan optical mechanical switches within a week of first contact. *The board was six months old and under warranty*

the headset broke because my head is a little larger than the average size. the replacement works great for my wife and fits her just right. thank you

I had purchased a roccat Vulcan 12 1 and after a few months the key caps had started flaking. I emailed roccat support..and they sent out a whole new keyboard.

GOOD PRODUCT.GOOD CUSTOMER SERVICE TOOK CARE OF MY WARRANTY ISSUES RIGHT AWAY.

Excellent customer service and very happy with the replaced mouse. Handled my request in a very timely manner and stand behind their products.

My mouse left click started to fail so I contacted support for assistance. After following a simple testing process they verified the mouse was failing. Then all I had to do was follow some final instructions and they shipped a new mouse out. Simple process and no hassle involved. From submitting request to replacement shipped was just 7 days.

Bought a wireless headset in march, nice hardware quality, stress-free installation on windows and great sound. Lost the transmitter in June while relocating. Tried to find it as spare part inside shop - not available, so i called the support to ask about possibilities… got a new transmitter for free just a few days later per postage. Definitely 5 star support!