RoccatReviews of roccat.com

Kundenservice ist klasse! Austauschteile innerhalb einer Woche bekommen und keine Kosten tragen müssen, obwohl meine Tastatur außerhalb der Garantiezeit war <3

I haven't had any issues when getting my orders or any purchasing issues. Your guy's products are well made and I do appreciate the small details you guys put into your products. Your return on purchases are fast, the products all come in great packaging.

Not only did they ship out a replacement dongle but they shipped out 2! I provided an incorrect address after just moving to a new house and they still took care of me after my mistake. Amazing and quick.

I've been using Roccat products since 2012, including mouse mats, mice and headsets. My First higher-end gaming mouse was a Roccat Savu, which after almost 10 years I replaced with a Roccat Kone AIMO Remastered. I didn't even look online for reviews of this mouse, because I trusted the brand based on my previous experiences. I would very soon find out that this was a terrible mistake, however. Only a few days after having the mouse, I noticed that the scroll wheel would sometimes input a scroll in the opposite direction. At first I thought this was somehow related to it being new, since the issue seemed to become less frequent after using the scroll wheel for a few minutes. However, the issue only became worse, yet I unfortunately neglected to contact Roccat within the warranty period, which in hindsight only shows how disilusioned I was. Now that the warranty is over, the problem is unbearable: for every 9-11 scrolls in one direction, it does an input in the opposite direction. I finally searched online for help and found out that this is a recurrent issue since the launch of the first Kone mice from Roccat, and apparently also common in their other models. I contacted Roccat for help, hoping that they would repair it for a fee, or provide guidance to help me repair it myself. Their answer was that they don't do repairs, that they won't provide any guidance, and that I should buy a new mouse from their store. They gave me a 15% discount code (even though I made it clear I don't want to buy a new mouse), which, even if I used to buy the same mouse I have, it would actually still be almost twice the price I paid for it when I got it 2.5 years ago, since the Roccat official store has a ridiculous markup for some reason. I did some research and it seems the new Logitech G502 X is a great alternative to the Roccat Kone AIMO Remastered, and no one complains about any recurrent issues on the G502 the way they do about Roccat's mice. It's a similar shape and weight to the Kone AIMO Remastered, has all of the cool features (such as an "easy-shift" equivalent) and is almost half the price. The more I look into it, the more I realise how disillusioned I was about Roccat. In fact, if you read the 5-star reviews on Trustpilot, you'll see that most compliment the customer support for providing replacements for faulty parts, including several mentioning that they've had to replace products more than once in a row! That's a major red flag that I should have seen. I've never been one to grow attached to brands, but after almost 10 years using durable, high-quality Roccat products, I considered myself loyal to Roccat. It's such a huge disappointment to see that the brand no longer seems to hold any of the high standards that got me to fall in love with them in the first place. With all this, as much as it saddens me, I know I won't be buying from Roccat ever again.

Quick ,helpful answer and easy solution

Support service were excellent!

excellent service, could not have been any more helpful

I contacted Roccatt about an ELO air 7 headset where the bluetooth dongle had ceased to operate. As the headset was out of warranty, I expected to pay for a replacement, however I could not find any fir sale in Europe, so contacted them directly. Within two weeks I had a replacement dongle given free. Fantastic aftef sales care, evidenced by me writing this, as I usually do not bother. Soevial thanks to Sasha who dealt with the issue throughout. Please keep doing what you are doing. I would certainly buy from you again.