RobotShopReviews of robotshop.com

Response from RobotShopJan 20, 2025

Beste PB, Bedankt voor het delen van uw feedback op Trustpilot. Het spijt ons enorm om te horen over uw ervaring en we willen u verzekeren dat we situaties zoals deze uiterst serieus nemen. Om deze kwestie verder te onderzoeken en u beter van dienst te kunnen zijn, verzoeken wij u vriendelijk om de volgende gegevens te verstrekken: De volledige en exacte informatie gekoppeld aan uw RobotShop-account. Het e-mailadres dat is gebruikt voor uw aankoop. Gelieve deze informatie te sturen naar [email protected] met als onderwerpregel "PB, Trustpilot Review" zodat wij uw zaak met prioriteit kunnen behandelen. Ons doel is om de situatie grondig te bekijken en zo snel mogelijk een oplossing te bieden. Onze oprechte excuses voor het ongemak dat is ontstaan, en wij waarderen uw geduld terwijl wij uw zorgen aanpakken. Met vriendelijke groet, ::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::: Dearest PB, Thank you for sharing your feedback on Trustpilot. We sincerely regret to hear about your experience and want to assure you that we take situations like this very seriously. To investigate this matter further and assist you effectively, we kindly ask you to provide the following details: The full and exact information linked to your RobotShop account. The email address associated with your purchase. Please send this information to [email protected] with the subject line "PB, Trustpilot Review" so we can prioritize your case. Our goal is to thoroughly review the situation and work toward a resolution as quickly as possible. We apologize for any inconvenience caused and appreciate your patience while we work to address your concerns. Sincerely,

Response from RobotShopDec 24, 2024

Bonjour Micha, Nous espérons que ce message vous trouve bien. Nous souhaitons faire un suivi concernant notre précédent message relatif à votre retour sur le Litter Robot. À ce jour, nous n'avons pas encore reçu d'email de votre part contenant les informations demandées. Pour rappel, afin que nous puissions traiter votre problème efficacement, merci de nous envoyer un email à [email protected] avec pour objet : Avis TrustPilot/Litter Robot, et d'inclure les informations suivantes : Les détails de votre commande (numéro de commande, date d’achat et nom du revendeur) Vos coordonnées (adresse email et numéro de téléphone) Nous sommes ici pour vous aider et souhaitons sincèrement résoudre cette situation pour vous. Merci de nous fournir les informations nécessaires dès que possible afin que nous puissions avancer dans le traitement de votre cas. Nous restons à votre disposition pour toute question ou assistance supplémentaire. Cordialement,

Response from RobotShopDec 23, 2024

Dear Cynthia, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and the sense of deception this situation has caused, especially during the holiday season. We genuinely want to assist you with your order, but unfortunately, we could not locate any purchase under your name. To resolve this as quickly as possible, could you please provide us with the following details? Your order number The email address used for the purchase You can reach us directly by email at [email protected] or by phone at 1-866-627-3178 (toll-free). Rest assured, our team is ready to assist you in locating your order and ensuring you receive either the product or a refund. We deeply regret this experience and appreciate your understanding as we work to make this right for you and your son. Kind regards,

Response from RobotShopNov 26, 2024

Bardzo nam przykro z powodu Pana/Pani doświadczeń i rozumiemy, jak frustrująca musi być ta sytuacja. Satysfakcja naszych klientów jest dla nas niezwykle ważna, dlatego chcemy jak najszybciej rozwiązać ten problem. Niestety, na podstawie informacji zawartych w tej recenzji nie jesteśmy w stanie zlokalizować Pana/Pani zamówienia. Czy mógłby/mogłaby Pan/Pani skontaktować się bezpośrednio z naszym Zespołem Obsługi Klienta pod adresem [email protected], podając numer zamówienia lub inne szczegóły? Dzięki temu będziemy mogli zbadać sprawę i szybko ją rozwiązać. Zależy nam na naprawieniu tej sytuacji i zapewnieniu, że otrzyma Pan/Pani obsługę na najwyższym poziomie. Dziękujemy za zwrócenie naszej uwagi na ten problem i mamy nadzieję na szybki kontakt. Z wyrazami szacunku,

Response from RobotShopNov 19, 2024

Good Day Povilas, We sincerely apologize for the inconvenience and deception you’ve experienced regarding the shipping and cancellation of your order. We understand how important clarity and transparency are, and we are deeply sorry for any confusion caused in this process. To provide some context, your order was placed on 2024-10-24 at 10:30:41 and was physically scanned and shipped from our Netherlands warehouse on 2024-10-25 at 03:21:52. While we strive to respond to customer communications promptly, our European customer support hours are Monday to Friday from 15:00 to 21:00 CET. Unfortunately, your email requesting a cancellation was received after your package had already been shipped. As a worldwide online distributor, we strictly adhere to local regulations, including respecting the 14-day cooling-off period outlined by EU law. While we do our utmost to make our policies clear, we understand that differences in regional rules can sometimes lead to confusion. Our specific terms and conditions, including return policies, are outlined on our website: https://eu.robotshop.com/policies/terms-of-service#Returns. We would also like to assure you that we do not charge for shipping in a manner that violates applicable laws. Our fees are structured to be as transparent and fair as possible. That said, we value your feedback and are committed to ensuring your satisfaction. Our Customer Satisfaction Team will be reaching out to you shortly to review this matter further and work toward a resolution that meets your expectations. We truly appreciate your patience and understanding and look forward to resolving this matter for you. Best regards,

Response from RobotShopOct 14, 2024

Dearest Customer, Thank you for sharing your feedback. I’m truly sorry to hear about the challenges you’ve faced with your order and our communication. We aim to provide a seamless experience for our customers, and it's clear we fell short in this instance. Regarding the in-stock notifications, I apologize for the lack of updates you received. I understand how important timely communication is, and we’re reviewing our processes to ensure we do better in the future. As for the warranty offer, I sincerely regret any confusion it may have caused. Your privacy is important to us, and I can assure you that we do not share your information with third parties without your consent. Please reach out to our customer support team at [email protected], and we will do everything we can to resolve your concerns quickly. We value your business and appreciate your patience as we work to make this right. Thank you for bringing this to our attention, and we hope to regain your trust. Best regards,

Response from RobotShopAug 5, 2024

Hallo Detlef, es tut uns leid zu hören, dass Sie mit Ihrem kürzlichen Kauf unzufrieden sind und auf Schwierigkeiten gestoßen sind. Bitte beachten Sie, dass unsere Richtlinie besagt, dass bestimmte Artikel nicht zurückgegeben werden können. Dennoch bemühen wir uns, die Anliegen unserer Kunden schnell und fair zu bearbeiten. Wir nehmen solche Angelegenheiten ernst und werden unser Bestes tun, um sie zu lösen. Bezüglich Ihres Konflikts mit PayPal sind wir bereit, vollumfänglich mit ihnen zusammenzuarbeiten, um eine faire Lösung zu finden. Wir schätzen Ihr Feedback und entschuldigen uns für die entstandenen Unannehmlichkeiten. Mit freundlichen Grüßen,

Response from RobotShopJun 10, 2024

Wir entschuldigen uns aufrichtig für die negative Erfahrung, die Sie mit uns gemacht haben. Bei RobotShop streben wir danach, exzellenten Service zu bieten, und Ihr Feedback ist von unschätzbarem Wert, um uns zu verbessern. Wir würden es sehr schätzen, die Gelegenheit zu erhalten, dies wiedergutzumachen. Wir haben anhand Ihres Namens gründlich recherchiert, konnten jedoch kein Konto finden. Um Ihnen schnellstmöglich zu helfen, kontaktieren Sie uns bitte mit Ihrer Bestellnummer unter [email protected]. Wir freuen uns darauf, dieses Problem umgehend zu lösen.:::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::We sincerely apologize for the negative experience you had with us. At RobotShop, we strive to provide excellent service, and your feedback is invaluable in helping us improve. We would greatly appreciate the opportunity to make amends. We have thoroughly investigated using your name but were unable to locate an account. To assist you promptly, please contact us at [email protected] with your order number. We look forward to swiftly resolving this matter.