RobotShopReviews of robotshop.com

Very helpful

Excellent service, so much products to choose from and fast shipping

I placed an order in June, and the address that was placed on the shipment did not match the address I had input online. Basically they missed a line of the address that indicates suite number. This address caused the shipment to be returned to them due to it being incomplete. I sent them a support ticket about getting this shipment sent back out asap, since the item already was on back order for over a month, and they now want to double charge me the shipping cost, because of their mistake. Not impressed at all. I asked for a refund, so I will update this review when I get a response from that. The above was my original review, and since posting this I have been contacted directly via phone from them. The person that contacted me was a different person from the original one that was handling the case, and she handled it in a much more professional way. We did look at my info to confirm that the suite number was entered originally, and then had somehow missed the shipping label. Overall I am satisfied with my second customer support experience with this company, but I wish that there would have been more effort to investigate the issue when I first brought it to their attention.

Good delivery but unexpected additional costs of taxes

Edit : Robotshop called me minutes after posting this review to reship the lost package. Initial interaction with customer service was not great, but this definitely makes up for it. I made a couple orders from Robotshop. Had no issues with the first ones. I then had to make an urgent 2 day air order for replacement parts days before an important meeting. Unfortunately, the package somehow got lost by UPS. To my surprise, Robotshop did nothing to help. I had to coordinate the investigation with UPS, and Robotshop refused to send me a replacement package (they asked me to just order again) or even refund the extra $30 I spent for expedited shipping. I told them UPS was giving me a lead time of two weeks to find my package (i.e. three weeks after I should have initially received the urgent replacement parts), but they did not care. They basically behaved as if the lost package was my fault and did not want to hear about my problems. Had this happened on Amazon they would have sent a replacement package immediately, so why bother? It’s really too bad as their tech team seems pretty good. But if you need a reliable provider order somewhere else.