RobotShopReviews of robotshop.com

Heb een product besteld bij Robotshop, de levering ging best soepel en was redelijk snel. Toen het product binnen was, zag het er goed uit maar er zat een heel klein beetje stof op (waarschijnlijk heeft het lang in een opslag gelegen). Heb het product een paar dagen gebruikt maar was er niet blij mee, het was niet iets voor mij. Ik heb daarna een mail gestuurd naar robotshop dat ik een retour wilde aanvragen. Het duurde ongeveer een dag om antwoord te krijgen. uiteindelijk kreeg ik een retour bewijs en kon het product terug naar robotshop. Nadat het bij robotshop aan was gekomen kreeg ik een mail dat robotshop mijn rekening gegevens nodig had voor de boekhouding, die heb ik aan hun gegeven en robotshop is nog steeds bezig om het geld terug te sturen, ik denk wel gewoon dat ik het geld terug krijg maar het retour process duurde ontzettend lang. Het retourneer process duurt tot op deze dag ongeveer 3 maanden :( Mijn tip aan een consument is om echt een product te kopen als je zeker weet dat je het gaat houden, doe goed je research. Mijn tip aan robotshop is om een veel beter systeem te bedenken om retourneren veel makkelijker en simpeler te maken. De mails waren onoverzichtelijk en vertaald op een vreemde manier. Redelijke webshop maar moet een betere service krijgen voor retourneren en op mails beantwoorden. Niet echt voor consumenten maar denk dat het eerder gericht is op bedrijven.

Not sure to to rate this. On one hand the shipping was really fast. It arrived within a week. On the other, it arrived with a broken door hinge and damaged edges. I didn’t bother with trying to get a new one because it would have been a major hassle to try to repackage it.

Watch out ordering here if you are a school or use purchase orders. I am a teacher, and I teach mechatronics and robotic engineering. I have been waiting to write to you about my experience with this order. When I originally put the bid together, I based my original plan on Robot Shop's part numbers, since there are not many companies like yours. Our purchasing department kicked it back and had to redo it with part descriptions. They did not want to have any of Robotshop's part numbers in the order, as it would show bias to your company. Despite my complaints, I understood what the problem was and know they are not allowed to do it any other way legally. It was very time consuming, but I was able to get it done with the help from others in the office, thereby making the bid fair for all companies. I have found that ordering things at schools is not as easy as how we did it in private industry, having owned my own business for 30 years; this is my second career. However, I was disappointed that I had to call Robotshop to inform sales that the bid date was almost upon us, and your company had not bid yet. Having come from a business environment, I was flabbergasted that Robotshop did not jump on a $24,000 order and I had to call to get things going. Wow! Things went from bad to worst after that and the wording for the terms made it difficult for our school to work with. Most schools would have trouble with the terms. All causing bad feelings, and making it impossible for me to order from Robotshop for another year. The crazy thing is, Robotshop would have been paid just as fast, with no hard feelings, without making it impossible to order again soon, and without making everyone sit on the edge of our seats, and wheels a spinning. My feelings are this; I love Robotshop and all the things the company has to offer. However, my hands are now tied, and I now have to find another company to give my next $24,000 order to, which is ridiculous. All I can figure is Robotshop is independently wealthy, but I don't know. The outcome of whoever was so inflexible at Robotshop is that you shot yourself in the proverbial foot. The school I work for is very reputable, and the hoops we had to jump through should have been saved for a questionable business. Sorry to break the news to you, my order last year was pleasant and everyone was cordial and helpful, even though it was a smaller order, but an all together better experience. Thanks for getting the parts to me, my class is happily working on their capstone projects using parts from Robotshop, this year anyway. I hope after my one year suspension from ordering from Robotshop I can order again, but the experience was not a good one. I send this critique with the utmost respect. Please send the remaining parts as soon as you can. Thanks for everything.

Die Ware war einwandfrei. Allerdings lief die Lieferung über GLS: der Bote ist verschwunden, ohne einen Zettel zu hinterlassen. Eine Benachrichtigung per Email habe ich auch nicht erhalten. Zum Glück habe ich den Lieferstatus selbst online nachgeschaut und konnte mein Paket abholen, bevor es zurückgesendet wurde.

Not too much of a great experience either. Delivery is not quick, but even slower when they hold your order due to "system problems". No notifications - just no delivery. You have to phone in at the moment or your order just sits there... UPDATE: Thanks for the upgrade! We really appreciate this and sorry for the frustration. It was just that when I phoned in on Friday I was told I would just have to wait another week.

Some cables were not well pressed and some were broken. They send me another cables to resolve the problem. I will see.

Edited: So Ive had a bad experience with robotshop.com, I ordered on 10th march 2017, Its now 21st march. no parts yet. Emailed support section and the have no sort of email or shipping details to rectify it. I ordered through them on the guest checkout as I didnt need a actual account. I paid all in around 100 pounds. They have flat out refused saying Ive bought nothing, Even checking my emails and deleted via recovery and ive defiantly had no confirmations yet. They have checked my email i sent them and even the last 4 numbers on the card that I used to pay, and they still cant find my order. My next step is taking a picture of the transaction via paypal. Then I will email them this photo proving I did buy from them. STILL NO DELIVERY. So dissappointed. Not to use again. Dissatisfied Customer Edited: So after light of whats happened, I'd assume they are tracking me by my Paypal email and not my actual email. Mistake on my part, however still wasn't happy with how customer services just dismissed me. But good to know that out there you do have good people able to track things down.

UPDATE : If you pay via paypal you'll avoid the misery listed below. They have since shipped the item, but it still missed the deadline. I went to this website and was overwhelmed with joy; so many things I'd want. The joy ended there. When I first tried to pay my bank started having kittens about me paying money to a company in the Americas. But this was ok, and seemed reasonable, so ok. At least that'll be the order processed, money goes to the supplier and I get my item....right? Then the real pain began; I hadn't heard much from robot shop, like an order confirmation, so I called them. A nice lady on the phone assured me that all was fine, the item would be shipped out on Tuesday and was guaranteed to be with me by Friday. So ok...I sit and wait. Thursday comes and the item isn't yet with me. It's for a birthday on Sunday so I email and ask for a tracking number or some additional reassurance it will be with me tomorrow. I get a reply saying that for security purposes they've only billed a small amount and want me to confirm it before they bill me or ship my order. By the time I see this reply they've closed for the day...and the chances of my item showing up before Christmas vanish when I find that there's no record of this small amount with my bank. So why not buy it somewhere else? Because there's no other supplier for what I wanted...and now I need to go and find another present. Verdict: order 3 months in advance to avoid disappointment and unbelievable irritation