RobotShopReviews of robotshop.com

Response from RobotShopDec 4, 2025

Good Day, We are truly sorry to hear about the difficulties you’ve experienced with your Litter-Robot, and we understand how disappointing this can be. For clarity, your unit included a full 24-month warranty, as indicated on our product page at the time of purchase. When you encountered issues in July 2024, while still under warranty, our team provided extensive support and replaced several components at no cost, including: DFI hardware Anti-pinch pins and base contact pins Bonnet terminal pins Motor Cable Bonnet Base All of this work was completed free of charge under warranty. Your unit was purchased on November 11, 2022, and is therefore now outside the warranty period. Even so, we have continued to assist you with troubleshooting, recommendations for replacement parts, and step-by-step videos to help resolve ongoing issues. It is important to note that, like any electronic product, components may wear or fail over time due to factors such as regular use, cleaning habits, humidity, environmental conditions, and general long-term wear. These situations are not uncommon with automated devices. However, RobotShop always stands behind our customers. Whether a product is under warranty or not, our team remains committed to providing support, guidance, and solutions for all products purchased through our store. Kindest regards,

Response from RobotShopNov 25, 2025

Dear Marilu, Thank you for taking the time to share your experience with us. We are very sorry to hear that the situation surrounding your order was difficult and that it did not go as smoothly as expected. After reviewing your order, we can confirm it was placed on November 9th and shipped from our Vermont facility the next business day, on November 10th, using Standard ShipBob delivery to Kissimmee, Florida. Standard delivery with ShipBob can sometimes take up to two weeks, depending on carrier volume and local processing times, and we understand how this can be challenging—especially when timing is important. According to the carrier, your package was delivered to the parcel locker on November 17th at 1:19 PM. We also understand that you were outside the U.S. at the time, which made it difficult to receive the package yourself. We truly empathize with the inconvenience this caused and how stressful it must have been to arrange pickup from abroad. Regarding the tracking information, carriers often update tracking shortly after processing, and we apologize if the timing of those updates caused any confusion. Your comments about communication are taken seriously, and we appreciate you bringing this to our attention. For future urgent or time-sensitive orders, we generally recommend selecting an express shipping option to ensure more precise delivery timelines. That said, we understand that every situation is unique, and we regret that the standard timeline did not align with your needs on this occasion. If this delivery was associated with an Airbnb rental, we kindly suggest reaching out to your host to confirm whether the parcel may have been held or relocated. If the host confirms that the package is no longer accessible, please contact our Investigations team and request an RTS (Return to Sender) so we can assist you with the next steps. We are also very sorry to hear that the package was no longer available when your friend attempted to retrieve it. Parcel locker access and retention times are managed by the carrier, but we understand how disappointing this outcome must have been. Our team is ready to assist you and support you throughout the process. Please contact us directly with your order number so we can continue helping you. [email protected] Thank you again for your feedback. We truly appreciate the opportunity to improve. Kind regards, RobotShop Support

Response from RobotShopOct 27, 2025

Serdecznie przepraszamy za zaistniałą sytuację. Abyśmy mogli odpowiednio ją rozwiązać, prosimy o kontakt pod adresem [email protected] . Zweryfikujemy, który agent udzielał Ci pomocy oraz przejrzymy udzielone odpowiedzi. Sprawdzimy również, dlaczego Twoje zamówienie nie zostało wysłane na czas. Prosimy o umieszczenie w temacie wiadomości „Recenzja TrustPilot”, abyśmy mogli ją odpowiednio priorytetyzować. Dziękujemy za poświęcony czas i zwrócenie uwagi na tę sprawę. Z poważaniem,

Response from RobotShopSep 23, 2025

Guten Tag Annekatrin, wir möchten uns aufrichtig dafür entschuldigen, dass Sie offenbar ein generalüberholtes Gerät anstelle des von Ihnen bestellten neuen Lavviebot S erhalten haben. Ebenso bitten wir um Entschuldigung für die kurze Verzögerung in unserer Rückmeldung – unser Kundensupport-Team befindet sich in unserer Zentrale in Québec, Kanada, und wir bemühen uns stets, allen Kunden weltweit innerhalb von maximal 24 Geschäftsstunden zu antworten. Seien Sie bitte versichert, dass Sie noch heute eine Rückmeldung mit der Lösung für Ihren Fall erhalten werden. Selbstverständlich werden Sie für diesen Fehler unsererseits entschädigt – entweder durch den Austausch gegen das von Ihnen bestellte Neugerät oder durch eine Anpassung des Preisunterschieds, ganz nach Ihrer Präferenz. Vielen Dank für Ihre Geduld und dafür, dass Sie uns auf dieses Problem aufmerksam gemacht haben. Wir schätzen Ihr Vertrauen sehr und werden sicherstellen, dass dies schnellstmöglich korrigiert wird. Mit freundlichen Grüßen Ihr RobotShop-Team

Response from RobotShopSep 16, 2025

We are truly sorry to hear about the disappointment you experienced and for the difficulties this situation has caused. This is certainly not the level of service we strive to provide. As we are unable to identify your account with the details shared here, we kindly invite you to reach out to us at [email protected] with the reference TrustPilot: SSSSS. Our team will investigate this matter right away and work toward a resolution, as ensuring our customers’ satisfaction is always our top priority.

Response from RobotShopSep 3, 2025

We sincerely apologize for any unsolicited emails you may have received. We take your concerns very seriously. Occasionally, email addresses may be captured through prior interactions with our website, newsletter sign-ups, or previous purchases, but we always strive to respect privacy and consent. If you would like, please send a message to [email protected] with your email address, we will investigate the source and ensure any trace of your email is removed from our system. Thank you for bringing this to our attention, and we truly appreciate your patience. Best regards,

Response from RobotShopSep 2, 2025

Sehr geehrte/r wir bedauern sehr, von Ihrer Erfahrung und der entstandenen Enttäuschung zu hören. Wir verstehen vollkommen, wie frustrierend es ist, im Voraus zu bezahlen und dann mit mehrfachen Lieferverzögerungen konfrontiert zu werden. Obwohl wir ungefähre voraussichtliche Liefertermine angeben, können diese leider aufgrund von Faktoren außerhalb unserer Kontrolle, wie z. B. Lieferanten- oder Versandverzögerungen, variieren. In Ihrem Fall kam es dadurch zu mehreren Änderungen der Lieferzeit, was verständlicherweise Enttäuschung und Verwirrung verursacht hat. Wir möchten außerdem klarstellen, dass Ihre Stornierungsanfrage am 20. August eingegangen ist, wie von Ihnen gewünscht. Da die Bestellung per Banküberweisung bezahlt wurde, hatten wir ursprünglich um Ihre Bankdaten gebeten, um die vollständige Rückerstattung veranlassen zu können. Bitte beachten Sie, dass Rückerstattungen per Banküberweisung in der Regel 2–5 Werktage benötigen, bis sie auf Ihrem Konto eingehen. Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Sie während dieses Prozesses erlebt haben. Dies entspricht nicht unserem angestrebten Serviceniveau, und wir prüfen den Fall intern, um unsere Kommunikation und Rückerstattungsverfahren zu verbessern. Bitte seien Sie versichert, dass Ihr Feedback ernst genommen wird. Wir arbeiten kontinuierlich daran, unser Bestandsmanagement, unsere Kommunikation und unseren Kundenservice zu verbessern, um solche Situationen künftig zu vermeiden. Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben, und nochmals Entschuldigung für die entstandenen Unannehmlichkeiten. Mit freundlichen Grüßen

Response from RobotShopAug 6, 2025

We’re truly sorry to hear about your experience — this is far from the level of service and product quality we aim to provide. Please accept our sincerest apologies for the condition in which your items arrived and for the missing part. We also regret the delays and lack of clarity in our email responses. We completely understand how frustrating this must have been, especially having to repeat yourself multiple times. Your feedback has been taken very seriously and we will be reviewing this case internally to prevent it from happening again. In the meantime, we’d like to make this right. One of our agent has communicated with you about this unfornate issue. Thank you for bringing this to our attention, and again, we’re truly sorry for the inconvenience caused.