RobotShopReviews of robotshop.com

Response from RobotShopAug 21, 2017

Hello George, We do apologize and we are sorry that you feel this way, Robotshop is a reputable and honest online vendor with an outstanding customer service track record, our websites accepts back orders as per the request of our customers, unfortunately at times some manufacturers do encounter production capacity issues and keep on pushing the dates, in some instance our customers will wait over a year as some components are just unavailable anywhere and and sold out globally. We do agree that the order notifications which are highly automated and adapted to most query could be updated with our support center link and phone numbers in order to make it easier for the customers to reach us for substitution or order updates as mentioned in the notification, we will get these enhanced and done in our next system upgrade. We have cancelled the order as per your ticket received Saturday via our support center, and we do hope that we can restore your faith in Robotshop. Sincerely,

Response from RobotShopAug 8, 2017

Good day, Thank you for your feedback. Since this situation was brought to our attention, beginning of July, we informed upper management and took the necessary precautions to avoid this type of situation in the future. Although, we understand your disappointment regarding the packaging and shipping of your package, please keep in mind that you may return this package with the return label we have sent via email. Upon receiving the items back, we will gladly provide you with a full refund. Again, we offer you our sincerest apologies for this situation and for any inconveniences this may have caused. Sincerely, The RobotShop team.

Response from RobotShopMay 30, 2017

Bonjour Marie, Nous sommes désolés d’apprendre que vous ayez de la difficulté à nous contacter via notre centre de support ou par ligne téléphonique, nous avons effectué une recherche et nous n’avons trouvé aucune commande ou retour sous le nom de Marie Schlichter ni sous un des produits robot pour vitre avec les dates mentionnées, donc afin de vous mettre a jours pourriez vous svp me contacter au 1-866-627-3178 mon nom est Suzie ou bien me donner des informations via : [email protected] il me fera plaisir de vous informer sur votre dossier.

Response from RobotShopMay 17, 2017

Hello Mark, We apologize for this issue and that you feel this way, we have verified the event of your order and we see that our customer service agent did reply that unfortunately the package was lost in transport by the courier company which is out of our control therefore since you had opened a claim on ebay we did a full refund as requested. We are truly sorry for the inconvenience this may have caused, rest assure that Robotshop is an reliable and honest established company. Please do not hesitate to contact us at any moment and we will gladly help. Best regards, RobotShop Team

Response from RobotShopDec 1, 2015

Hi Stuart, We are sorry to hear that there was an issue with your RobotShop order and apologize for the inconvenience. We have verified your order and it appears that £0.56 had been charged to your credit card on November 26th by security measure. This security measure is used by many online stores in order to protect customers and themselves. Customer service is very important to us and this is why we protect our customers and ourselves by making certain verification's in certain cases. This verification only takes place for a small percentage of orders. This small amount of £0.56 was refunded to your credit card a day after on November 27th. Please note that we only pre-authorized your card for the full amount of your order and that this amount was not charged since you have decided to cancel your order with RobotShop. We therefore obliged and since then a full authorization reversal for the amount of your order has been processed. When you order online, a pre-authorization is taken automatically. Normally, this is canceled automatically by your bank after a few days. We made a authorization reversal for the total amount of your order. However, since we do not have further access to your credit card, we do not control the time it takes for the reversal to apply to your credit card account. We have sent you more information on the fee reversals to your account and please rest assured that no outstanding amount is charged on your credit card by RobotShop. We contacted your credit card issuer today and spoke with Tony at customer service. We explained the situation and he has confirmed that he does see the charge of 0.56 and does see the refund. As for the amount of the order, they do see that it is only a pre-authorization. The agent we spoke with has suggested that you call them back to confirm the information. We have been in business for over 13 years and we do take care of our customers. We are very loyal and honest company that many customers deal with on a daily basis. Sincerely, RobotShop

Response from RobotShopSep 10, 2015

Hi Anders, We are extremely sorry that you had a bad experience with RobotShop. It is very rare that mistakes like this happen and we apologize for this error. Our team is working to make changes to the product description in order for it to be clear what it comes with and we thank you for informing us so we can correct this for future customers. Please understand that customer service is very important to us and we do stand behind the products we sell. The product you purchased is a very good product and we have sold many. Our team has contacted you privately in order to help you further with your product. We can assure you that we do care about our customers and the service we provide. Please do not hesitate to contact us with any questions and once again, we apologize for the inconvenience caused. The RobotShop Team

Response from RobotShopSep 10, 2015

Bonjour, Merci pour votre commentaire. Nous sommes désolés pour l'inconvénient causé. Il est très important pour RobotShop que nos clients soient au courant de la disponibilité des produits lorsqu'ils commandent en ligne. Lorsque vous visualisez les produits sur notre site Web, vous remarquerez une icône qui décrit l'état d'inventaire (En Stock, En Stock Bientôt ou Commande Spéciale). Quand un produit est en rupture d'inventaire, il affiche l'icône " ? En Stock Bientôt". Vous pouvez mettre le curseur de votre souris sur cette icône et attendre quelques secondes pour obtenir une date approximative d'arrivée. La date approximative d'arrivée peut changer légèrement. De plus, si vous ajoutez un produit à votre panier d'achats qui est en rupture d'inventaire vous obtiendrez un message indiquant cette date, ainsi que l'option d'enlever ce produit du panier. Notez que dans votre confirmation de commande, la colonne ''Statut'' vous indiquera si le produit est disponible ou non. Nous sommes sincèrement désolés si ceci n'était pas clair au moment ou vous avez passé votre commande en ligne.