RobotShopReviews of robotshop.com

Response from RobotShopOct 3, 2019

Guten Tag Michael, wir entschuldigen uns aufrichtig für das Ergebnis Ihrer Transaktion. Wir haben in der Woche Ihrer Sendung eine Inventur durchgeführt und glauben, dass eine Kundenretoure versehentlich in den Lagerplatz verbracht wurde. Melissa vom Kundenservice wird Sie von unserem Support-Center aus kontaktieren, um den Austausch fortzusetzen und sicherzustellen, dass alles rechtzeitig bearbeitet wird. ---------------- Guten Tag Michael Diese Situation tut uns so leid Bitte geben Sie Ihre Bestellnummer an, da wir Ihre Bestellung mit den angegebenen Informationen nicht nachvollziehen können Wir können Ihnen die benötigten Teile umgehend zusenden oder Ihnen eine Rücknahmegenehmigung erteilen Wir entschuldigen uns für dieses unglückliche Ereignis und helfen Ihnen gerne so schnell wie möglich weiter Grüße

Response from RobotShopAug 13, 2019

Hello, Thank you for your comment. We understand your deception, but please allow us to explain that we are one of the only online store that does allow back orders and the reason for that is that we deal with schools and large corporations that work on robotic project and they want to secure the stock to come in order to meet their project deadlines, this feature is really appreciated amongst our robotic community. It is also important for RobotShop that all our customers are aware of the availability of all the products on our website. Under each product you can see one of the following: In stock Special Order (Made to order or ordered on customer demand) New stock soon (with an expected arrival date when you click to retrieve it) When a product is out of stock, it displays "? In stock soon." You can click on the sentence "Click here to retrieve approximate arrival date" and wait a few seconds to get an approximate arrival date. The approximate date of arrival may vary slightly. Please note that when you add the product to your shopping cart, you will see a column named ''status''. This column will indicate if the item is out of stock and will also indicate the out of stock quantity as well as the expected arrival date according to the information we have at the moment from our manufacturer. We are sorry if this was not clear when you made your order and we hope that this explanation will help clarify. Please feel free to contact us so we can review your order, Sincerely,

Response from RobotShopJul 11, 2019

Hello KY Chu, We understand your disappointment as this item was listed on our website in order to pre-book it in priority sequence, since even if not out yet, it is in high demand. The availability date provided by the manufacturer is being delayed due to European certification issues. We have multiple customers awaiting for this product and in the same situation. Our purchasing department is working closely with the manufacturer in order to get a firm commitment, at this point in time it looks like we will receive it around the end of August. Please keep in mind that this date is subject to change. We are sorry of the outcome of this transaction. Although we do our best to have all the products in stock by the date we originally provide on our website, this type of delay is unfortunately possible and out of our control. Please rest assured that it is not intentional. We wish to inform you, that we haven't charged you for this order as of yet. A pre-authorization was done on your card when your order was placed, however, we only charge your card when we are ready to ship your order. We thank you in advance for your understanding and do not hesitate to let us know if you would like to make any changes to this order. Regards,

Response from RobotShopApr 18, 2019

Hello Tammylynn, We are sorry for the outcome of your transaction, the stock is arriving today at RobotShop, and we will ship your order on Tuesday seing that most carriers are closed for Easter, the supplier did indeed push back the dates and unfortunately this is out of our control, we sent you updates and kept you informed as the supplier was providing us with lead time, RobotShop accept back order to accommodate our customers projects, the only reason why your payment was taken is because you choose PayPal and that's the way Paypal work's. You will be receiving your tracking number shortly as processed. again our apologies on behalf of the supplier for the delay encountered Regards

Response from RobotShopMar 9, 2018

Hello Tom, Thank you for your feedback, we apologize for the outcome of your order, we experienced a system lag yesterday due to a very large data file error causing for orders not meeting the cut off to ship some Canadian orders, as you know we have shipped several of your orders in the past in timely manners, this was an isolated case and we are truly sorry that your nephew did not get his package. Regards

Response from RobotShopJan 24, 2018

Good day Peter, We understand your deception, but please allow us to explain that we are one of the only online store that does allow back orders and the reason for that is that we deal with schools and large corporations that work on robotic project and they want to secure the stock to come in order to meet their project deadlines, this feature is really appreciated amongst our robotic community, I want to clarify this for you since this is a rare offering on the web, and a lot of customers thinks that if the item is showing on our website is that it's actually in stock, we carry over 10000 products and we identify them in order to provide visibility. The estimated arrival date indicated on our website is subject to change and is based on the information we currently have from the manufacturer. This date is not a guaranteed date and is our best possible estimate based on the information we have at the moment. It may change, based on the availability of the product with the manufacturer, time it takes them to ship it and the lead time for us to receive this product. We do keep statistics for each manufacturer in order to provide reliable estimates and we update the date frequently based on new information we receive. We understand that you have been waiting for this item to be available and we are sorry that we cannot provide it on the date that was originally indicated online. We hope that this explanation will help clarify. Please feel free to contact us at 00 + 33 + 8 00 00 18 37 in order to discuss further how we can find the best available solution

Response from RobotShopNov 30, 2017

Hello Bryce, We are sorry that you you had a bad experience with RobotShop. The technical support agent offered to replace the sensor as per your original request but in order to make sure that the issue would not reproduce the same negative result by sending the same unit he required pictures in order to assist you better and help troubleshoot but unfortunately you were not able to provide any, we needed to make sure you were using the right sensor, after more research we found out that the supplier had the wrong voltage in their spec sheets therefore the reason of the outcome of your project. Please understand that customer service is very important to us and we do stand behind the products we sell. We answer thousands of tickets through our support center every months and we have a very high satisfaction rate, we sometimes just need to go a little deeper. A refund as been issued.. Have a lovely day!

Response from RobotShopOct 16, 2017

Hello Mike, Thank you for your feedback, we apologize for the inconvenience this may have caused, we will advise the manufacturer of the flaw of the item and make sure to check the inventory we have in stock as well. We see that you used the return label we provided and we will issue the refund as soon as we receive it. Again we are truly sorry for the outcome of your purchase and we apologise to Pooch. Regards