RobotShopReviews of robotshop.com

Only purchas if you are a electronics expert. Unuseable if your not. Aftersales apporling . Been left with a £600 item that can't be used . Avoid like covid

Was dubious about ordering from a non UK based company with no telephone and I was right to be. Shame because the product I wanted isn't available anywhere else, but I will go without. Shocking lack of customer service, item was not despatched and the online help don't reply.

Assistenza pessima . Ho ordinato la litter robot circa 2 anno fa . Dopo poco tempo non ha più funzionato. L ho dovuta spedire in Inghilterra a carico mio e mi è stata consegnata dopo circa una settimana con tanto di certificato di riparazione. Dopo circa un mese lo stesso problema è riapparso ( la spia lampeggia velocemente e non funziona più la lettiera). Così ho scritto anche un po'seccato ma vi si trovava nel periodo del lockdown dovuto al Covid e quindi non ho potuto spedire la lettiera. Ora passato il lockdown ho scritto se finalmente potevo spedire un oggetto pagato molto e per il quale non ricevuto assistenza. La risposta è stata che ormai ero fuori garanzia e che ora mi devo arrangiare sia per costi che a chi rivolgermi. Spero si tratti di una barzelletta e che l' assistenza faccia il suo dovere. Posso allegare eventualmente anche il certificato di riparazione che hanno rilasciato dopo la prima assistenza.

DO NOT BUY FROM THIS CHEAP, SHADY MERCHANDISER. If I can give them 0 stars I would. I ordered a telepresence robot from them and as soon as I unboxed it I noticed that it looks slightly worn in places and the metal parts that connects to the charger had discolorations. Indeed the quality was garbage, the magnet that's supposed to be glued on the robot came right off, and the glue residue was everywhere. The rubber tire which allows the robot to move broke, so now it can't even move. The service is absolutely horrendous, they told me that because the item is the clearance and that 30 days has passed, I am unable to get refund or store credit, even after I explained to them that the item was used and I hadn't examined it in detail for a while before using it because I didn't need it for 2 months until I traveled abroad. I am absolutely disgusted by the customer service at this company, they should have at the minimum offered store credit for returning the robot.

My litter box arrived broken and they don't answer at my emails. Very unprofessional. I think the product is not worth it. Very bad experience.

I very rarely take time out to write reviews on companies, especially when I've had a bad experience but i must say the customer service i received from Robotshop was quite possibly the worst I've ever recieved from any online retailer. I purchased a simple battery for my father online, which was hard enough because he can never explain anything properly but it turns out it wasn't the right one anyway, so when I returned it as recieved they were very cagey about even accepting my return, then once they agreed to take it back they kept £8 for the privilege. I admit I ordered the wrong battery under poor advice, but ultimately online retail outlets should factor in these occasions and not penalise customers for mistakes, I'd have been happy to pay the postage but they were very rude the whole time throughout my interactions with them. Being head of a marketing department for an ecommerce business I've seen it all and i would never do this to my customers

I ordered three robots on 07.06. I have since gotten several emails that my items are unfortunately not in stock, and every time a new estimated dispatch date is given, two of those have now passed. The website shows all of my items in stock. Absolutely awful customer services, that do not really help, lots of excuses. Thankfully I paid by PayPal and will get a refund that way. Stay well well away, useless company. Their reply: I was looking at the US site- maybe it is because I ORDERED from the US site -DUH. Loads of excuses, no action. Refund for me!! Again, don’t be fooled; they rip you off!

I bought a refurbished robot litter from the robotshop. Honestly what a night mare this whole transaction has been . I have gone through two defective bases and they refuse to provide any assistance or honour their warranty. Save your money do not buy their products.