Rachael A.
SCAMMERS!!!!!!!!! Beware !!!!
If I was able to review and choose NO STARS I would do so, these people are the biggest scams and absolutely take advantage of customers with their ridiculous policies. WHAT KIND OF TECHNICAL SUPPORT IS DONE THROUGH EMAIL ? Seriously ???? I purchased a Litter Robot III open air NEW supposedly and after 4 mos it quit working all together. After 4 mos of being jacked around by their multiple layers of scamming employees and sent the “replacement parts” to an actual NEW product that should match mine- i realized that the had sent me a sub par used product that had a single mother board while the one I thought I bought And dang sure paid for only came with one… I’ll leave that for you to figure out! Their ethics are deplorable as well as the lying employees that gave you the runaround day after day! Month aft month. If extended warranty and good service equates to receiving replacement parts in the cheapest way known to man- ie three weeks then def pick this joke of a company. But If you want to purchase from a legitimate company that upholds their promises and your purchased product is as you believe you are purchasing - DO NOT BUY FROM ROBOT SHOPPE. PERIOD. They are the worst kind of front for schemes which trick innocent consumers. I wonder how many reviews are written by paid or employees on their payroll… It would have to be 99% to match that four and five star rating
Response from RobotShopApr 21, 2021
Hello Rachael, We do apologize that the service you received was not up to your expectations. Robotshop is a reputable and honest online vendor with an outstanding customer service track record, and being online does imply that many of our department will assist you online via our support center. When purchasing electronic devices it is normal sometimes to proceed with proper troubleshooting in order to seek the solution to the problem, then replacement parts are sent to our customers since they fixes 90% of issues encountered and also prevents our clients to be left without their robot for a period of time. When going through the troubleshooting process with our experts, we can determine if by sending you a part will have your product up and running as new or if sending it to our repair center is necessary. The repair option was offered and know that by having a look at your robot, we would've ensured your satisfaction with a working product given the chance. In the end, we are very happy to hear that your robot was replaced and as for your extended warranty, we are confident that it will come in handy at one point in your robot's cycle of life. Again we are very sorry for the outcome of this transaction and we do hope that we can have the opportunity to restore your faith in Robotshop in a near future.