samuelmolina
Happy roboform user
I have been with robo form from the beginning and have never had a problem with the robo form app . It has been a great help to me .

RoboForm is a top-rated password manager and web form filler that increases the security and convenience of your online experience. With RoboForm, instead of remembering hundreds of passwords, you only need to memorize your one Master Password. You can use RoboForm to capture newly created passwords, log into websites with a single click, quickly generate strong, random, and unique passwords, automatically fill long web forms, and more!RoboForm is available on Windows, Mac, iOS, Android, Linux, and Chrome OS with extensions for all major browsers.
RoboForm (roboform.com) has 546 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Media & Information · Richmond, Virginia
Excellent

Media & Information · Richmond, Virginia
Excellent

Media & Information · Leesburg, Virginia
Excellent

Media & Information · Falls Church, Virginia
Excellent
546 approved reviews, newest moderated first
samuelmolina
I have been with robo form from the beginning and have never had a problem with the robo form app . It has been a great help to me .
Rufus R.
Your product is the best. I got off to a rocky start, but with your help, it evened out! Your SUPPORT has helped me get over the bumps and kept me going when things got rocky. There are a few little quirks that I have questions about, but I honestly don't know how to ask about them.
David
No problems and when there was a small issue the support team took care of it.
Martin W.
The mobile app interface for Roboform is bad. Even though I paid for a subscription, it pops up to ask about auto fill which, I do not want to turn on. Yet I am given no choice to ignore the message and cannot dismiss it. Annoying.
Response from RoboFormDec 15, 2025
Hello Martin, Thank you for taking the time to share your feedback. We've taken your concerns into account and will be adding the ability to dismiss the "Fill forms in Chrome-based browsers" autofill prompt in our next release. We appreciate your patience as we work to improve the user experience. We have also sent you a copy of this correspondence directly via email. Should you need any further assistance, please don't hesitate to reach out to our support team at https://www.roboform.com/support
john C.
Problem solved, txs
Keith B.
A few years back I was told this couldn’t be done as requested. This year a solution was provided and processed without any issue. Kudos
Tom Y.
Tried to cancel last week without a password - basically impossible - finally found the password today but by then it was too late - after a few days notice they had charged my account for one year. The cancellation process is not easy. I wasted an hour and a half - the export data function did not work, the delete account process I could not figure out, really the only option is to find licenses and settings and on the right side is a very easy to miss slider button to cancel autopay - There is no confirmation given. Why? (Two years ago I also gave up trying to cancel.) Online chat just collects information then sends you without asking to a Just Answer page to demand credit card information to sign up for $5 special and $38+ dollars a month subscription if you don't cancel - and no exit button! (Roboform says they are not associated with this - but do they know about it? This issue made me very wary. I always had the impression I was talking with Robocom. Website directions refer to a toolbar to navigate on the start page that I never did see. Common search terms consistently show no results. 'Cancel subscription' - not found- ' Licenses' - not found - actually none of the common terms I used! Roboform in reply says they have no association with JustAnswer. I am not sure whether they are aware of how intrusive JustAnswer is BUT - I repeatedly tried to use the Roboform online webpage which was not easy. My recommendation -Find the cancel autopay button in Licenses and Settings. This may work but no confirmation is given. Why not? I don't know. I have no problem with the Robocom program. For this issue, Robocom should get advice from a customer/user instead of a developer. It should not be difficult.
Response from RoboFormDec 1, 2025
Hello Tom, we have absolutely no affiliation with JustAnswer. It appears you clicked on a third-party advertisement or search result that redirected you to their website, which has nothing to do with RoboForm. Update: Thank you very much for reaching out directly. We also sent this to you via email but just in case see below a full response to your concerns: -We located your order and have refunded it since you were looking to cancel prior to the renewal. The refund should appear in the next few days on your card. -We can also confirm that your cancellation went through and you will not receive any more charges from RoboForm. -For future reference, we offer cancellation instructions on our site at https://help.roboform.com/hc/en-us/articles/115003064811-How-do-I-cancel-auto-renewal-for-RoboForm-Premium -We see you mentioned you didn't have your Master Password - in those cases you can always contact our 24/7 support team and we can assist regardless at https://www.roboform.com/support -All documentation about our product lives on the roboform.com domain if you are ever unsure if something is official or not, and likewise we always email from the @siber.com or @roboform.com domains. -Regarding your question about the difference between Premium and Family: Family is the version of Premium that includes 5 users under a single subscription. We hope this resolves your concerns.
Mustapha E.
STOP DO NOT USE THIS APP!!, I forgot my password and all my data is gone, you must not forget your password with this App and there is no way to recover it unless you have biometric setup therefore if you replace your phone and you forget your password then you are screwed!! The very least these idiot developers could have done was to add extra verifications to restore the password. People add all their passwords and important information and then they lose it all. Very disappointing!!
Response from RoboFormNov 24, 2025
Hello Mustapha, thanks for your feedback. We understand how frustrating this situation must be. As part of our zero-knowledge security model, we cannot access or reset your Master Password since it serves as your encryption key. This design ensures that only you hold the key to your data. You mentioned that biometric setup is required for password recovery - you're correct that if you had Face ID or fingerprint enabled on your previous device, you would have been able to restore access without losing your data. Unfortunately, without biometric authentication set up beforehand, there's no way to recover the account as the Master Password is your encryption key. We'd be happy to help you get set up again and ensure you have biometric recovery configured this time to prevent this from happening in the future. Please reach out to our support team at https://www.roboform.com/php/rtss/main/contact?lang=en and we'll do everything we can to assist you.