RoboFormReviews of roboform.com

Response from RoboFormJan 4, 2026

Hello Jeremy, thanks for your feedback and for being a long-time customer. We appreciate the opportunity to address your concerns about the recent updates to how authentication works and the browser extension requirement. Regarding your concern about browser extensions slowing down your machine, the RoboForm Chrome extension is extremely lightweight and runs seamlessly on Windows 11 and modern systems. Hundreds of thousands of our users run it daily without any performance impact. We've also sent you a direct message with more details to address your specific setup preferences and would genuinely like to help you continue using RoboForm effectively.

Response from RoboFormDec 1, 2025

Hello Tom, we have absolutely no affiliation with JustAnswer. It appears you clicked on a third-party advertisement or search result that redirected you to their website, which has nothing to do with RoboForm. Update: Thank you very much for reaching out directly. We also sent this to you via email but just in case see below a full response to your concerns: -We located your order and have refunded it since you were looking to cancel prior to the renewal. The refund should appear in the next few days on your card. -We can also confirm that your cancellation went through and you will not receive any more charges from RoboForm. -For future reference, we offer cancellation instructions on our site at https://help.roboform.com/hc/en-us/articles/115003064811-How-do-I-cancel-auto-renewal-for-RoboForm-Premium -We see you mentioned you didn't have your Master Password - in those cases you can always contact our 24/7 support team and we can assist regardless at https://www.roboform.com/support -All documentation about our product lives on the roboform.com domain if you are ever unsure if something is official or not, and likewise we always email from the @siber.com or @roboform.com domains. -Regarding your question about the difference between Premium and Family: Family is the version of Premium that includes 5 users under a single subscription. We hope this resolves your concerns.

Response from RoboFormAug 29, 2024

UPDATE 9/10: Hello again. As mentioned by my colleague it seems that there was a bug in our previous version whereby the auto-sync setting indicator was displaying as ON, when in fact no data was syncing and it was actually OFF. As of version 9.6.2 released this month this was fixed. Thank you very much for getting in touch with us. Should you need any additional assistance please let us know. Hello and thank you for this feedback. This looks very much like a bug that should not be occurring. We would like very much to look into this for you but we do not have your name or contact information to investigate further. We have reached out via Trustpilot's system but have not yet heard back from you. If you could please email [email protected] we will be happy to take a close look.

Response from RoboFormAug 26, 2024

Hello Michael, thank you for this feedback. As the name suggests, the Bookmark feature is made to store and organize URL's, the same way as bookmarks in your browser. They are not used to store passwords. RoboForm Logins are where passwords are stored. See here for more information on how to add passwords to RoboForm: https://help.roboform.com/hc/en-us/articles/115005861708-How-to-add-passwords-to-RoboForm Should you have any additional questions or concerns, our support team is available 24/7 at https://www.roboform.com/support

Response from RoboFormApr 5, 2022

Hello Elizabeth, thank you for the feedback. We want very much to look into your matter further but alas we cannot locate your ticket in our system based on the information you provided. We typically respond to all tickets within hours. If you could provide us with your ticket ID we would be happy to get in touch and help you reach a resolution. Alternatively, you may email [email protected].

Response from RoboFormApr 25, 2021

Hello Larry, thank you for providing this feedback. We do ask that users type in their Master Password once every 30 days. Entering it periodically has been found to reduce a much greater inconvenience: not being able to recall the Master Password and therefore losing access to their RoboForm data altogether. One of the reasons that RoboForm is so secure is because we do not have the key to your data aka your Master Password. Only you do. As such, were you to be unable to recall your Master Password we would have no way to get you back into your account without it. We have found that folks get very distressed when this occurs to them, and so we do want to try and minimize such occurrences. As far as the frequency of updates, RoboForm is actively updated and developed with new features and improvements. We generally try to keep updates to about once a month. Our release notes can be found here: https://www.roboform.com/news-windows Should you have any additional questions or concerns please don't hesitate to reach out to our 24/7 support team at https://www.roboform.com/support

Response from RoboFormOct 30, 2020

Hello Joe, Glad we were able to connect and assist you. Should you require any additional assistance please feel free to contact our 24/7 support at https://www.roboform.com/support

Response from RoboFormOct 9, 2020

Hi Charles, Thanks for the endorsement! As we discussed, you accidentally rated us two stars when you meant for four. Here are instructions on how to update your rating: https://support.trustpilot.com/hc/en-us/articles/201839063-Edit-or-delete-your-review If you have any additional questions or concerns please let us know.