RoboFormReviews of roboform.com

Response from RoboFormSep 25, 2026

Hi Peter, I’m sorry you’re having trouble accessing RoboForm. If you previously enabled biometrics for the RoboForm app and turned on Account Recovery on your Android phone, you may be able to create a new Master Password without losing your data: https://help.roboform.com/hc/en-us/articles/7702072343565-How-to-use-the-Account-Recovery-Feature-Android If Account Recovery isn’t available, you can reset the account and start fresh. This deletes saved account data but does not affect your subscription: https://help.roboform.com/hc/en-us/articles/360001127151-I-forgot-my-Master-Password-What-can-I-do Our support team can help if you run into trouble: https://www.roboform.com/support

Response from RoboFormJun 3, 2026

Hello Gary, thanks for letting us know. It sounds like you generated and stored a password in RoboForm but the site did not capture that. The good news is that you can always restore the previous saved password in RoboForm. See here for instructions: https://help.roboform.com/hc/en-us/articles/360046180791-How-can-I-Restore-my-data-from-a-backup#IndivItems In addition, kindly note that we offer live chat support 7 days a week at https://www.roboform.com/support and this is the fastest way to reach us.

Response from RoboFormMar 31, 2026

Hello Rob, Thanks for reaching out. I see that you've been in touch with our support team and resolved this issue. If you have any additional questions or concerns please contact our supoort team at https://www.roboform.com/support

Response from RoboFormMar 31, 2026

Bonjour Jean Paul, merci pour votre retour. RoboForm est entièrement disponible en français, y compris notre site web (roboform.com/fr), notre logiciel et nos extensions. Notre équipe de support répond également en français. Si vous avez reçu une réponse en anglais, cela n'aurait pas dû se produire et nous en sommes désolés. Nous serions ravis de vous aider à résoudre tout problème. N'hésitez pas à nous contacter à https://www.roboform.com/fr/support

Response from RoboFormMar 21, 2026

Hello, we're sorry to hear about your experience. We understand how frustrating it can be to lose access, especially when just getting started, as it seems you are. Since your account is new, you can reset your Master Password and start fresh without losing much: https://help.roboform.com/hc/en-us/articles/360001127151-I-forgot-my-Master-Password-What-can-I-do The reason we can't recover your Master Password for you is actually a key part of our security: RoboForm uses a zero-knowledge model with AES-256 encryption, meaning your passwords are stored in an encrypted vault that even we cannot access. This is significantly safer than browser password managers, which store passwords tied to your account without this same level of protection. RoboForm also works across *all* browsers and platforms, so you'll have access everywhere. We have step-by-step tutorials at https://www.roboform.com/tutorials, and if you'd like hands-on help getting set up across your machines, our support team is available at https://www.roboform.com/support

Response from RoboFormFeb 4, 2026

Hello, thank you for your feedback. We have not removed any backup functionality from RoboForm. The ability to export an encrypted backup has always been available through the Windows or Mac installed application. This feature was never part of the standalone browser extension used on Linux. We have sent you an email with detailed instructions and additional options for exporting your data. Please let us know if you have any questions at [email protected]

Response from RoboFormJan 2, 2026

Hello Thomas, thank you for sharing your feedback. We understand the learning curve can feel steep initially. RoboForm shouldn't be wiping out existing form data - this sounds like something we'd like to investigate and help resolve. We have comprehensive tutorials at https://www.roboform.com/tutorials that can help you get started, and our support team is available to assist at https://www.roboform.com/support We've also reached out to you privately to offer additional assistance. We'd appreciate the opportunity to make this right for you.

Response from RoboFormNov 24, 2025

Hello Mustapha, thanks for your feedback. We understand how frustrating this situation must be. As part of our zero-knowledge security model, we cannot access or reset your Master Password since it serves as your encryption key. This design ensures that only you hold the key to your data. You mentioned that biometric setup is required for password recovery - you're correct that if you had Face ID or fingerprint enabled on your previous device, you would have been able to restore access without losing your data. Unfortunately, without biometric authentication set up beforehand, there's no way to recover the account as the Master Password is your encryption key. We'd be happy to help you get set up again and ensure you have biometric recovery configured this time to prevent this from happening in the future. Please reach out to our support team at https://www.roboform.com/php/rtss/main/contact?lang=en and we'll do everything we can to assist you.