Selecting a casino to trust is not always an easy choice but with decades of experience, live help 24/7 and a wide choice of withdrawal methods, Roaring 21 will have you doing the charleston in no time.
Roaring21 (roaring21.com) has 50 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
Also known as
roaring21.com
Website
roaring21.com
Category
Gambling
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 84% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
it was awesome to actually collect your payout in a week time and to be able to collect it. I love roaring 21....I will be a member forever
Response from Roaring21May 16, 2025
Thank you for your kind words Cindy! We appreciate it!
CW
Christina W.
They are scammers
They are scammers. They absolutely refuse to pay you ANY WINNINGS.
So first, they made lying excuses about my bank not being verified. It took me a long time and an extreme headache to keep getting all the paperwork they kept making up that they wanted, but finally, ugh, done. They can no longer claim that.
Next, oh look, my card isn't verified? Wait, they withdrew from my card CONSTANTLY, and it's not even on the information for the payout. They do not need it for the payout at all, as the bank account number is separate, but now they are demanding it. They want both cards I've paid before with, pictures front and back. The problem is that one no longer exists, as it was lost so that is why I have been using the second card. We finally get past this hurdle.
On the withdrawal, they already charge a $25 transaction fee. Okay, whatever. But get this, many years ago, I had won over a thousand dollars, and they refused to pay, said something about I bet wrong, and so took away all my winnings and just put the original $35 back in my casino account. Now, all these years later, they are saying they are going to charge me for that $35 loan they think they gave me all those years ago. I have deposited and lost MANY times since then. They didn't make an issue of that $35, which was mine originally, even after they stole all my winnings, and I deposited and lost after that, UNTIL I try to make a payout. Now they say they are charging me that $35 from 5 years ago that they credited back to my account. Are you f-ing kidding me?
I swallow the stupid charge, because I just want the rest of money at this point. Then, I get an email saying, oh, the money can't be sent to Korea. THEY SENT ME $200 MANY YEARS AGO WHEN I WON BEFORE TO THE SAME ACCOUNT! My account has been verified! Everything has been done, and now they are just saying, 'oh we can't send it,' even though they have done it once before? There is no reason or excuse for this. They just CONSTANTLY find ways to never pay you the money! Do not trust them! They will never EVER pay out. They couldn't find any other excuse than, we just can't now. What the hell is that? Stay away from them and all their sister casinos - CasinoMax, CherryJackpot, SpinFinity, SlotsRoom, and SlotsNinja! That's all them under other names because they keep scamming people and getting bad reviews.
Response from Roaring21Apr 24, 2025
Hi Christina, thank you for your review. I'm sorry to hear about your experience. I've reviewed your account, and I can confirm that the cashier team is actively investigating the matter. They will be providing you with an update as soon as their review is complete.
AF
AJ F.
OOOMMMGGG STAY AWAY
OOOMMMGGG!! DO NOT GIVE ANY OF YOUR MONEY HERE. THE GAME I PLAYED WAS RIGGED AND DIDNT PAY ON WINNING PAYOUTS. IN THE CORNER IT SAYS HOW MUCH YOU WON AND IT NEVER GETS ADDED TO YOUR BALANCE. ROBBERY!!!! I EVEN NOTICED THAT IT WAS DOING IT AND ASKED FOR MY MONEY BACK WHEN I HAD ALL THE MONEY I STARTED WITH AND THEY REFUSED. I HAVE A VIDEO OF THE FRAUD AS WELL THAT I WILL BE USING
Response from Roaring21Mar 31, 2025
We're truly sorry to hear about your experience and appreciate you taking the time to share your concerns AJ. If you wish to provide your username I would be more than happy to review your account to look into the matter promptly
AS
Andrew S.
Beware
Beware. You can have two different family members with accounts living at the same address, however, if you use any of their bonuses and win money, they will then void your winnings, stating that you broke their rules. I won nine hundred and fifty dollars and they refused to pay me. So stay away if you like to use any bonuses at all.
Response from Roaring21Feb 27, 2025
Hey Andrew, thanks for your feedback.
Unfortunately, as per our terms and conditions:
"Only one active account per household, computer, IP address, or business address is allowed. If there is more than one account, all winnings will be void and accounts disabled."
As multiple accounts at the same address had used the bonus were detected, this has resulted in your winnings being voided in accordance with our policies. I understand this may be disappointing, but we must enforce these rules to ensure fairness for all users.
DD
Daniel D.
Had problems but in time they where resolved
AVOID AVOID AVIOD
Customer service is friendly but with robotic text book replies.
Happy to take 3k. But when I make a withdrawal (Monday 22nd) waited two weeks then told there had been a processing issue and now I have to repeat the process again and wait another week.
Nearly a month and still no payment recieved.
They offered a 100$ bonus credit with x10 wager term attached as compensation.
totally pointless.
There is clearly no care for customers just the bank cards.
Edit.
I have changed my review as the company did as they said and fixed the issue.
Response from Roaring21Jul 31, 2024
Hey Daniel,
Thank you for your feedback. I'm sorry to hear about the trouble with your withdrawal. I spoke with our cashier team and they have let me know that they have processed your payment again with a matter of urgency, and you should receive it within the coming week.
We sincerely apologize for the inconvenience this has caused you
YE
Ye
Fraud on debit card after use
Used my debit card on the website, card was declined and subsequently a fraudulent charge appeared on my card. DO NOT USE THIS SITE
Response from Roaring21May 13, 2024
Thank you for your feedback and I am sorry to hear about this charge - if you could please let us know your Roaring 21 username then I will be more than happy to take a look into this for you
RR
Randall R.
A scam in disguise
Always let people know your requirements to verify a account ...using my virtual card for payment and now I want to cash out you people need the card picture for verification ...is it not my money or didn’t I put it there myself?this is just a scam in disguise to me
CT
Casino T.
Management did something despicable to me!
The management at this casino franchise did something to me that was absolutely despicable. I haven't played here for quite a long time only because of something that this casino (or their processor) did and then turned around and blamed me for it. The type of player that I am I periodically shut down accounts for cool down times. Well, there was one time in which, during one of those cool down periods where I had shut the casino account down that the casino's processor tried to charge my bank a duplicate charge that they had already charged several months prior. Well when I contacted customer service about it I was instructed that there was nothing that they could do about it. And the customer service rep said after he inquired with their cashier and that the instructions were for me to dispute the charge because it was a mistake made by their processor that had affected many hundreds of customers across the real-time gaming footprint. So I did just that as instructed. Well when I went to reopen my account I was told by their manager that I could not reopen my account because I had a charge back ...notwithstanding I had made thousands of dollars of deposits for years across all of their brands without issue and the amount that had the issue due to their processor mistake was roughly only about $35 to $75. When I explained to him that this was a mistake of their processor (THAT THEY WERE AWARE OF) and their customer service agent instructed me to do as I did and that I was only following the casino customer service instructions he simply said the decision was made and disconnected the call. And then did close all of my casino accounts across all of their sister brands. Absolutely despicable behavior and to this day I still cannot log in!
(Note: I do still have the evidence of the instructions from the CSR as stated above as well that was also ignored)
jwoods03
Response from Roaring21Apr 26, 2024
Hi there, thank you for your review. I am very sorry to hear about your experience with our casino and the inconvenience this has caused you.
Could you please provide your casino username and I will be more than happy to review your account and get to the bottom of this.
Thanks
Roaring 21