Shannon Finley-Scott Y.
Customers thinking RTG isn’t truly fair
Customer service is stellar. Selection of games is ok. It has been steadily getting better as new games are added frequently and on a regular basis. It’s a user friendly site. One of my issues is with the bonus structure. The majority of the bonuses are “slots only”. When I first started playing online, it was pretty standard practice to limit play through to slots but not so much anymore. RTG casinos are one of the few with these restrictions. I would play at Roaring 21 more often if not for the restricted play. Slots are my least favorite among the games. Also the table games are bad. I’ve never seen or experienced losses as bad as on the RTG platforms. And no it’s not a run of bad luck., unless my run has lasted years and only on RTG casinos. I’ve won at every other online casino I play at except here. When the dealer pulls 3 or even 4 straight flushes one after the other while the player doesn’t even get an ace in 30 hands, there’s a problem. In all the years I’ve played here, I’ve cashed out one time. One time! The payout time was also too long. I use Crypto and am paid within a few hours, at the most. Here, it’s days and I find that unacceptable. Personally, I think the folks at the top don’t want players to play table games for whatever reason so they make it impossible and/or unpleasant to play. RTG is all about the slots. I’ll continue to play occasionally because I do like to see the new slots when they come out(I’m hoping for a great slot game to arrive) and I like the cash back. Since I never win, I’ve utilized the 40% cash back frequently. Also, I do love customer support. They’re the best!
Response from Roaring21Jan 30, 2024
Hi Shannon, thank you for your feedback we do appreciate it! I will take your feedback on board regarding the bonus's offered and see if we can get more table game bonus's for players made. We do advise all pay outs are sent and approved within 3 business days but as you use crypto it should be with you the same day it has been sent - If you wish to provide your username I would be more than happy to review the account and see what the delays were




