Selecting a casino to trust is not always an easy choice but with decades of experience, live help 24/7 and a wide choice of withdrawal methods, Roaring 21 will have you doing the charleston in no time.
Roaring21 (roaring21.com) has 50 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
Also known as
roaring21.com
Website
roaring21.com
Category
Gambling
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 84% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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I completely agree with everyone who has felt frustrated and taken advantage of. I went through the same back-and-forth trying to withdraw from Roaring casino. Most reviews with one star on all platforms are first time attempts to withdraw a very small amount of winnings after spending money on the platform for months, even years.My advice is to walk away and stop providing endless amounts of personal documentation, banking information, and any other records they continue to request. In my opinion, that might expose you for more problems you can’t trace. The best course of action to STOP trying and let Roaring Casino keep your winning and use the energy towards protecting others by reporting to Internet Crime Complaint Center (IC3), which is run by the FBI, or filing a consumer fraud complaint with the Federal Trade Commission (FTC).There is also a process you can recover all money spent for years bit worth the time it will be consuming, I’ll be sharing more information on Reddit and other review platforms that discuss online casinos and consumer recovery options
CJ
Carol J.
I won $2700as a payout from a cash…
I won $2700as a payout from a cash bonus play. Well when I went to collect after verifying my account and after them sending me congratulation emails all of a sudden I get an email that says sorry we can only give you $1000 in small print it says on the cash bonus, you can’t get that much in the small print that nobody can actually read and see I still don’t know where it is and it doesn’t matter it’s just that I think it is totally unfair to do that. Why would I discontinue playing knowing that I’m not going to get that money they just wanna give you a chance to continue playing so you can lose it and not get any of it. I’ve been a longtime customer and I am a senior citizen and maybe don’t read the fine print like I should not just with this casino with their other parent casino called casino max I thought it was horrible what they did by misleading me so beware if you’re on bonus place stop playing as soon as you can because you won’t get all your money and not only that you won’t find out until it’s time to collect good luck
Response from Roaring21Jun 2, 2026
Thank you for your feedback, Carol.
After reviewing your account, I can confirm that the winnings in question were generated from a Max Cash Out chip. As a result, the applicable Max Cash Out terms apply to these winnings.
I understand this may be disappointing, and I sincerely apologize for any inconvenience this has caused.
If you ever have any questions regarding bonus terms or would like any promotions explained in more detail, please don't hesitate to contact our Casino Hosts, who will be more than happy to assist and clarify any terms for you.
Thank you for your understanding, and please let us know if there is anything else we can help with.
HR
Heather R.
Haven't received it
Haven't received it
Response from Roaring21May 21, 2026
Hi there, could you please reach out to our 24/7 casino support who will be able to assist you more
TH
Theresa
😠 UNACCEPTABLE BUSINESS PRACTICE &…
😠 UNACCEPTABLE BUSINESS PRACTICE & STERN WARNING 😠
This company's behavior is a clear and direct example of bad-faith business practices designed to prevent legitimate payouts. After being a customer since 2020, I finally initiated a withdrawal, and the company manufactured a dispute over my proof of address to deny the funds.
Their official policy requires proof of address to be dated within the last 90 days. While this is their stated policy, they have found a way to use this requirement to make the resulting documentation issue my fault, entirely disregarding my circumstances.
Despite the fact that I suffered a recent fire—which explains the lack of a current utility bill—I immediately provided multiple, recent, government-issued documents that unequivocally confirm the address matching my primary government ID.
The company's refusal to accept verifiable, governmental proof of identity and residence is not a clerical error; it is a calculated stall tactic. They are intentionally weaponizing their 90-day rule and rejecting superior proof of identity simply to void the transaction.
It is evident that any person with basic common sense would recognize the provided governmental documentation as irrefutable proof of address. Their rejection of these documents is a deliberate search for the flimsiest possible excuse to void the transaction and retain the funds.
WARNING TO ALL POTENTIAL USERS:
EXERCISE EXTREME CAUTION. Do not assume that passing their initial verification process guarantees a successful payout. This company appears to be actively seeking any and all loopholes to avoid honoring withdrawals. I strongly advise you to complete their entire, rigorous withdrawal verification process before committing any significant deposits.
This is a clear warning: they are looking for a way out, and they will find one by shifting the blame for their own rigid policy.
Also they have MANY sister sites ..I would search out those and avoid them also!
Response from Roaring21Dec 11, 2025
We’re sorry to hear about your frustration and understand how difficult this situation has been.
Our verification process is part of the terms and conditions you agree to upon signing up, they are not a loophole to avoid honouring a withdrawal.
As per our terms
'Before any withdrawal request can be processed the customer is required to make at least one successful deposit and present their identification documents:
Proof of Address: A recent utility bill or bank statement (dated within the last 3 months). Ensure it's a clear image or digital copy—no screenshots, please.'
Please reach out to our support team at [email protected] so we can review your case directly and work toward a resolution.
Thanks
SY
Shubham Y.
Shubhamydv45
My email id is
Account. Shubhamydv45
I claimed my free 20usd and played and got a jackpot of 600 then I connect to team and want to chek my country because while I was registered they automatically set united states in address when I said to correct my address then they guys deducted all my bonus money.😭😭 Then don't want to me play and win guys why you are so cunning. And tell me where you guys said that bonus are not available for india i didn't see anything About that but you guys takes all my wining.
Haw much I was happy after winning that amount but you guys..
Please give my money back to me i want to play
Other wise I will complaint against you in higher authorities...
Response from Roaring21Nov 13, 2025
Thank you for your review.
Unfortunately, India is one of the no deposit bonus excluded countries at our casino. Because of this, any winnings generated from a no-deposit bonus in restricted countries are considered void according to our terms and conditions.
GD
glitter D.
I didn't get my money because of…
I didn't get my money because of Bitcoin error. didn't try to help me. I'm out $200.00. shushelle
Response from Roaring21Sep 30, 2025
Thank you for confirming your details. Our cashier department has processed the $200 transfer to the address you provided within the cashier section. If this address does not belong to you, the best next step would be to contact Cash App support, as they’ll be in the best position to help you try to recover the funds.
CU
customer
PLAYERS BEWARE this is a straight scam casino
this is a straight scam casino. ive been trying to redeem with them for two weeks. first my deposit was not big enough, so i deposit 35 more. i build my account to 500$try to withdraw and they said that im under coupon stipulations still that i can only max out at100$ and i can only do blue rewards card good at all their casinos, this was because u can only withdraw to your bank over 200$ so i said fine give me your stupid card for 100$ turn around and build that into 400$tried to withdraw and am still on their pending list for payout wtf really just pay me. they can take the money out of my bank instantly but its been a week ive been waiting straight two thumbs down
Response from Roaring21Jul 21, 2025
Thank you for your feedback, I am sorry to hear about your experience with us. If you wish to provide your username then I will take a look over your account and see what is happening with your pay out. Thanks
CW
Christina W.
They are scammers
They are scammers. They absolutely refuse to pay you ANY WINNINGS.
So first, they made lying excuses about my bank not being verified. It took me a long time and an extreme headache to keep getting all the paperwork they kept making up that they wanted, but finally, ugh, done. They can no longer claim that.
Next, oh look, my card isn't verified? Wait, they withdrew from my card CONSTANTLY, and it's not even on the information for the payout. They do not need it for the payout at all, as the bank account number is separate, but now they are demanding it. They want both cards I've paid before with, pictures front and back. The problem is that one no longer exists, as it was lost so that is why I have been using the second card. We finally get past this hurdle.
On the withdrawal, they already charge a $25 transaction fee. Okay, whatever. But get this, many years ago, I had won over a thousand dollars, and they refused to pay, said something about I bet wrong, and so took away all my winnings and just put the original $35 back in my casino account. Now, all these years later, they are saying they are going to charge me for that $35 loan they think they gave me all those years ago. I have deposited and lost MANY times since then. They didn't make an issue of that $35, which was mine originally, even after they stole all my winnings, and I deposited and lost after that, UNTIL I try to make a payout. Now they say they are charging me that $35 from 5 years ago that they credited back to my account. Are you f-ing kidding me?
I swallow the stupid charge, because I just want the rest of money at this point. Then, I get an email saying, oh, the money can't be sent to Korea. THEY SENT ME $200 MANY YEARS AGO WHEN I WON BEFORE TO THE SAME ACCOUNT! My account has been verified! Everything has been done, and now they are just saying, 'oh we can't send it,' even though they have done it once before? There is no reason or excuse for this. They just CONSTANTLY find ways to never pay you the money! Do not trust them! They will never EVER pay out. They couldn't find any other excuse than, we just can't now. What the hell is that? Stay away from them and all their sister casinos - CasinoMax, CherryJackpot, SpinFinity, SlotsRoom, and SlotsNinja! That's all them under other names because they keep scamming people and getting bad reviews.
Response from Roaring21Apr 24, 2025
Hi Christina, thank you for your review. I'm sorry to hear about your experience. I've reviewed your account, and I can confirm that the cashier team is actively investigating the matter. They will be providing you with an update as soon as their review is complete.