Caitlin J K.
1 star is 1 too many
If I could give 0 stars, I would. Horrible customer service, wasn't notified that a payment was reversed (for no known reason and I have notifications via email, phone and text setup) and they charged late fees and additional interest while I was trying to pay the loan off. The payment was supposedly reversed days ago, so $47 additional interest and a late fee tacked on without notification after the reversal. The only way I knew about it was because the funds weren't taken out of my bank account. I tried to talk with a customer service rep and said they will not return that money because it's not "what they do". Corrupt way to do business, if you ask me. DO NOT GET A LOAN FROM THESE PEOPLE.
Response from Roadrunner FinancialApr 24, 2024
Hi Caitlin, We are sorry to hear that you were dissatisfied with our services. We did look into this matter and see that you did try to make a payment via our online portal. From what we can tell the information provided for your bank account was incorrect and the payment was returned. Upon learning of the returned payment, we did contact you by text and see that you were able to speak with our agent about the situation. Looking at your account it appears your issue was then subsequently resolved. Again, we are sorry that you are displeased with our service, but are happy to discuss any further questions you may have. Please feel free to reach out to us at [email protected] or call us at 833-288-1367 and ask for the Operations Servicing Manager - Customer Engagement, if you would like to discuss this matter further. Please reference your google review. Thank you, the Roadrunner Financial Customer Service Team