Roadrunner FinancialReviews of roadrunnerfinancial.com

Response from Roadrunner FinancialAug 17, 2026

Hello Greg, We appreciate you taking the time to leave a review. As we strive for full transparency with our customers, all financing terms and fees are clearly disclosed on the contract before signing at the dealership. These terms are fully compliant with applicable laws and regulations, and we consistently adhere to the original agreement. We value your feedback and would appreciate the opportunity to discuss this matter further so we can review your specific account. Please feel free to reach out via website chat, email at [email protected], or phone at 833-288-1367 (Monday through Friday, 8:00 AM to 9:00 PM CST). Thank you, Roadrunner Financial, Consumer Advocacy Department

Response from Roadrunner FinancialAug 10, 2026

Hi Taylor, Thank you for taking the time to share your feedback. We strive for full transparency, which is why the total of payments and all financing terms are clearly disclosed on the contract before it is signed at the dealership. It may be helpful to note that all contracts originated through Roadrunner Financial use a simple interest calculation, meaning interest accrues daily on the remaining balance. When a consumer makes a payment, it first covers the interest that has accrued since the last payment, and the remainder goes directly toward reducing the principal balance. We want to ensure you have a complete understanding of your account. If you would like to review your specific payment history and loan terms in more detail, we would encourage you to reach out to us at [email protected] or call us at 833-288-1367. Thank you, Roadrunner Financial, Consumer Advocacy Department

Response from Roadrunner FinancialJul 23, 2026

Hello, John. Thank you for sharing your feedback. We recognize how disappointing an unexpected credit decision can be, particularly since you are working so diligently to manage your finances. Regarding the letter you received, different lenders often use specialized credit scoring models that are tailored to specific types of loans. While we do strive to approve as many riders as possible, we have specific guidelines to ensure compliance with all applicable laws and to protect borrowers from potential financial harm. Should you have any further questions, we would encourage you to reach out to us at 646-370-5471. Thank you, Roadrunner Financial, Consumer Advocacy Department

Response from Roadrunner FinancialJul 2, 2026

Hello, Dylan. Thank you for sharing your feedback. We sincerely apologize for the frustration you experienced with our phone system and the wait times to reach a supervisor. After carefully reviewing your account, we can confirm that your recent request was successfully processed on June 22, 2026. We attempted to reach you by phone to follow up, but were unable to connect. If you still have any questions or need further assistance with your account, we would encourage you to reach out to us at [email protected] or call us at 646-370-5471. Thank you, Roadrunner Financial, Consumer Advocacy Department

Response from Roadrunner FinancialMay 21, 2026

Hello, Drew. We are sorry to hear about your experience with our company. We understand how frustrating an unexpected repossession can be, especially when you are traveling. After carefully reviewing your account, our records indicate that an autopay arrangement was not activated or authorized for this loan. While we understand you had a payment card on file, for your security and compliance, we cannot process automatic payments without your explicit prior authorization to set up that schedule. Our team made several attempts to reach out to you recently regarding your account status and reinstatement options, but unfortunately, we were unable to connect. We would very much like to discuss this matter with you directly to help resolve any outstanding issues. We encourage you to call us at 833-288-1367 or email us at [email protected] so our Consumer Advocacy team can assist you further. Thank you, Roadrunner Account Services, Consumer Advocacy Department

Response from Roadrunner FinancialMay 8, 2026

Hello, Whitney Copeland. We are sorry to hear that you were dissatisfied with our company. However, upon reviewing our records, we are unable to identify an account associated with the name provided in your review. We would very much like to discuss this matter to ensure any errors are corrected. Kindly have the authorized account holder reach out to us at 833-288-1367 so that we can try to resolve the issue. Thank you, Roadrunner Financial, Consumer Advocacy Department

Response from Roadrunner FinancialMay 15, 2026

Hello, Edward Perez. We are sorry to hear that you were dissatisfied with our company. We appreciate your feedback and wish to clarify that all of our lending practices are conducted in accordance with all applicable laws, rules, and regulations. We appreciated the opportunity to talk with you directly to address your questions about the account. Kindly reach out to us at 833-288-1367 if you have any further concerns. Thank you, Roadrunner Account Services, Consumer Advocacy Department