RoReviews of ro.co

I ordered and paid for ED medication on November 30th and as of December 30th I have not received anything. They keep changing the delivery date with all kinds of excuses for 30 days. This is a scam. Avoid. I initiated refund through PayPal. I hope I can get my money back.

Easy and affordable

Hassle free, quick shipping, easy interface, very high quality products. I've been ordering ED products for years and while RO isn't the cheapest, they are a 5 star provider from start to finish, no nonsense, no lock-ins, flexible and helpful.

The quality and effectiveness of the product. The web site allowed me to pause and restart my order as needed. Fast shipping and service.

My bedroom performance improves even though I didn’t reach total firmness I was still able to perform better than before. I might need to follow up with my doctor to see what I need to do to get a 100% response but I still liked going next level. Thanks

When Latisse professional reached out to me after my email request, I felt at ease right away. She asked questions regarding my health in a polite yet friendly manner. She explained Latisse to me and made sure I understood the use and application process. It was a great conversation and I love the way my eyelashes look!

Short: Still got charged monthly subscription fee even after a confirmed cancellation, 8 days before. Now have to initiate a charge back. Avoid. Adding the full story as they responded to try to correct this. But it’s not just the money, yea that’s annoying, but this is healthcare and it’s all about trust. Of the company, the doctors and medicine and billing, which Ro completely controls. On my 15th week of treatment, but meds were issued from a new compounder, I had an adverse reaction to an injection that required urgent and immediately medical attention. After reporting this, Ro’s doctor recommend we stop treatment and refunded the cost of the medicine, I thought was nice. And Ro (not me) also started the subscription cancellation process, but was told that fee is non-refundable, which is fine. By the end of the day I got a confirmation notice it was cancelled. And in the patient portal I saw it WAS cancelled, and noticed that this removed access to my weight history. I thought, well I am glad I kept my own recorded of it so no big deal. I was surprised 8 days later when I got charged that subscription fee again. I logged into the portal to find that it was no longer cancelled! I did nothing to initiated this, as there is no un-cancel button. Nor did I receive any notice that it was re-activated. Very suspicious as it re-activated on its own, just in time to get charged (and hoping I wouldn’t notice?). So I then initiated the cancel process myself on the portal. While there is no way to tell if this was a mistake or outright fraud, it makes me lose trust in Ro. If they are not vetting and doing due diligence on the easy part of their business process, that they 100% control: to charge their own customers properly, how can one trust them to do the hard part of vetting choosing a safe and legitimate compounding pharmacy? I picked Ro as it seems more trust worthy, but here we are. I also don’t trust that my subscription won’t magically re-activate again before then next billing cycle. And if you can’t trust that, how can you trust anything else? As only they control where the medicine is sourced from, you have no choice but to trust them, and I no longer can.

The process of an evaluation and getting the correct prescription was simple and timely. Meds arrived quickly. Meds worked as expected and have already refilled once. The refill process was also simple. I will continue to use this service.