EL
Major delays in receiving product
Major delays in receiving product. Originally signed up in August 15th for minoxidil oral tablets. Received the first dose with a 3 week delay, which was solved albeit frustrating it took that long. - Oct 6, I ordered the topical prescription instead as the oral version was giving me side effects. - Oct 12, I reached out as it still hadn't arrived and I was moving house. They held my order at the pharmacy for reasons never explained. It was then supposedly meant to be shipped to my new address. - Oct 23, sent to wrong address. - Oct 29, still no delivery to correct address. Apparently they added next day delivery. - Oct 31, order mysteriously cancelled with no note. When I reached out it was a pharmacy issue. Told them to please deliver it despite me being overseas. They said they would. - Nov 4, Reached out again as still haven't received the order. Was told it had been processed and given a generic link to my shipping order (where the carrier was awaiting parcel and delivery date TBC) - Nov 5, reached out again as delivery still TBC, despite it being a next day delivery. - Nov 6 , was told my order was held at the pharmacy as "you might not be able to receive it", but I had told them to PLEASE DELIVER IT. - Nov 7, I am left feeling hairless and scammed, and slightly angry but also laughing at how ridiculous this delay has been. I am still waiting for my order. The UPS tracking is still TBD.
Response from RoNov 7, 2025
Hi there! We’re very sorry for the repeated delays and the frustration this has caused - this is absolutely not the experience we want for our members. We’re reaching out for more information so that we can personally investigate into your order and make sure your medication is delivered as quickly as possible.



