Katie D.
I had nothing but problems with…
I had nothing but problems with communication with this company. My first month I got my Wegovy script and started no problem, BUT that’s where trouble started. It was constantly a BOT responding to my questions, and my insurance told me my Wegovy was covered but RO kept telling me it wasn’t….. my second months script was now NOT covered ? They wouldn’t send in my prescription and my messages were met with automatic or generic replies. When I reached out to my insurance provider they said I was good to go. I was 4 weeks into injections and now have no way to get my medications. I asked RO to send the prescription in without insurance and they would not. They wanted me to purchase from them. Insane. Don’t do it !!!!
Response from RoMar 10, 2026
Hi there, we're so sorry to hear this was your experience and understand how this could be frustrating. We would appreciate the opportunity to investigate this further and see how we can help. We're sending a request for more information.



