Mark T.
There are many reasons for the 1 star…
There are many reasons for the 1 star review. You don’t get to see pricing until after you sign up for the service. There was no mention of insurance through the entire process. I kept thinking they will ask for insurance information but never did. I was asked for what medication i wanted and i selected the medicine. Then i get an email saying since i selected cash option, i was never given a choice, my prescription was being processed but it wasn’t the medication i had researched and selected. It was the same class but different. I replied to that email asking to move my prescription to the medication i had asked for and i also replied to my advisor guy. Neither of which has made any difference as my different medication is being shipped. So they don’t respond to messaging nor email and there is no phone number. Really disappointed
Response from RoAug 5, 2026
Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. We'd like the opportunity to review your account, including your medication selection, insurance questions, and support interactions and work towards a resolution for you. Please contact our Care Team through secure messaging in your Ro account or by emailing [email protected], and we'll be happy to investigate and assist you.



