Chloe H.
Impersonal Ai Powerd Care and Unethical Business Practices
Their entire system is Ai powered. You communicate with different individuals every time you check in. There is no consistency. I prepaid for my Semiglutide for a year. On top of that they charged me $145 a month for a 'Ro Body Membership'. That membership is mandatory. The Ro body membership is supposedly for support. It's Ai powered and you never get the same individual. It's very impersonal and inconsistent. It provided zero help for me. I am only 5 months into my membership and, without my knowledge or approval, they renewed my Ro body membership for another year. $888! I told them my membership started only 5 months ago and I didn't want to renew. They renewed without my approval or consent. 'Yuliana' told me I joined in July 2025 and they renewed it for that purpose. I joined March 2026! They have stolen $888 from me. In addition, my dose needed to be increased every month because it wasn't working. With each dose increase they fill the vial with a lot of fluid to compound it. I am up to an 85 unit injection! It leaves swollen welts at my injection site each time. Avoid this company/ service. They have very poor and unethical business practices. ***Please note in their response to my review: "The membership term, total amount due, and that medication costs are billed separately should have been presented for confirmation before the charge is processed." They didn't present it for confirmation. They renewed it 6 months too soon and now tell me the $888 charge is non-refundable. The response also states the monthly charge is $149 a month. I pay $145 a month-not $149. Poor and unethical business practices.
Response from RoAug 5, 2026
Hi there, Thank you for sharing your feedback, and we're sorry to hear about your experience and understand your frustration. The $888 charge is for the 12-month prepaid Ro Body membership, which lowers the monthly membership cost to 74/month compared to the standard $149 monthly plan. The membership term, total amount due, and that medication costs are billed separately should have been presented for confirmation before the charge is processed. We'd appreciate the opportunity to review the concerns you raised regarding your treatment experience. We'll be reaching out to you directly to follow up and see how we can help.