RoReviews of ro.co

A no nonsense and steam lined approach in doing business as a company in the area of healthcare. Did not seem awkward in making a transaction for the customer. Screening seem to be very complete and professional in the healthcare industry. Service was prompt.

This company is a complete scam. They charge you for a completely useless membership for $150, and then also $150 for the medication. This is deceptive on purpose. That way it looks like you’re paying $150 only for the medication. They even separate the two payments so you don’t see them at the same time. The first one they charge you is for the medication, which at the starting dose is 150, and then they charge you $150 per month for membership. That way, you’ll think, oh, this is the medicine again, but wait, it’s 15 days early. I never explicitly signed up for anything other than the medication and was very careful when I signed up. They have no way of talking to a real person or any live support, and won’t get back to you for two or three days, which it specifically states on their website. So what you will end up with is $150 of medication that you’ve now paid $300 for. You’ll have to then cancel everything, otherwise, you’ll continue to get charged $300 a month for $150 of prescriptions. for the same products. I never saw or spoke to any real person or doctor during the whole process, and they sent me medication without anybody reviewing things with me. And, I have very special circumstances, including a recent bypass surgery, so I would’ve expected at least some consultation or a phone call or even a text from a real doctor. So since they have no real support, what if you really did have a reaction or a problem? You couldn’t actually talk to anybody. But, helpfully, they do have an AI. Who, of course, as you guess, is no help at all.

Ordered eyelash medication due to thin and almost non existent eye lashes. The medication worked fine. Not bad, not great. My eyelashes did grow. I ultimately decided I didn't want to continue with it. I went on my account and cancelled the next shipment. Well, 3 days ago I get an email, they charged my credit card and we're sending the medicine! They charged me 130 dollars for a medication I cancelled!! There was not an email the day before to let me know they were going to charge my card and send the medicine I could of at least attempted to stop the shipment if they did. But no, just charged me and sent it, even after I cancelled 3 months ago! I will never use this company again or give a positive review.

Used this site for Minoxidil. The pill was tiny and they told me to split it. When I tried, it would frequently crumble. Asked about going up to 2.5 and they told me no so I went to my regular dermatologist to get it instead. Its extremely difficult to cancel. The link in account management would not permit me to cancel. I had to remove my billing info and send a stern message to customer service. That is ridiculous how difficult they make it to cancel. Given how difficult it was to cancel and the fact they refused to go up yo 2.5 and expected me to split a tiny pill instead I would not recommend this site to others.

So far, it’s been straightforward and easy to understand. Great communication ❤️

Simple well explained

It was really easy. BUT, I wasn't able to put in my insurance to check if it will cover part of my medication. The AI assistant didn't help and I'm still waiting on someone to reach out to me.

Ease of contacting site, entering my information, getting a provider, and deciding on a treatment plan. Prompt, courteous interaction. Ease of picking a subscription plan, paying, and getting started.