Fran M.
I ordered the same program for my husband
I ordered the same program for my husband + myself, you charged $199.00 for my husband +$39.00 for mine. this makes me angry as I thought the charge wou;d be the same.

Ro is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Fran M.
I ordered the same program for my husband + myself, you charged $199.00 for my husband +$39.00 for mine. this makes me angry as I thought the charge wou;d be the same.
Mildred R.
You don’t get to speak with a live person. I spoke with my doctor and was advised not to take this medication. I tried to stop the shipment and have not been able to reach anyone in your company. I did contact my bank.
Response from RoOct 1, 2026
Hi Mildred! I'm so sorry for any frustrations with your experience. I'm going to send you an email to request more information so that we can better assist you with this.
Lorie
Very easy to navigate.
Chris
So far, my experience has been good. I'm early in the process and haven't received my meds yet. I'll rate the system again after that happens.
Chrestoval L.
I could not find a phone number to contact and talk with an agent. The the pre-questions in the Contact Us section was not helpful at all. I canceled my subscription due to this. The wording on the categories threw me off in which I spent more than what I had budgeted for. And the prescriptions were just as much or more expensive than regular Dr Prescribed and picking up at the local pharmacy.
Response from RoOct 1, 2026
Hi Chrestoval! We've worked incredibly hard to make sure you can receive affordable and seamless treatment on our platform. When becoming a member with Ro, in addition to receiving treatment (if prescribed), you will also receive exclusive benefits that include but are not limited to: regular online check-in visits, free shipping, confidential and discreet packaging, free follow-up messaging with your Ro-affiliated provider, Care Team support, and subscription plans to ensure that you never go without your medication. If you ever have any questions or concerns please feel free to reach out to [email protected] and we'd be happy to assist!
NT
Thank you for your thorough review & timely response to my request. All documents & replies are detailed. I look forward to the process. I was confused about the cost as initially described as 149 then once options were presented, the cost was adjusted. This is a bit deceptive at the onset of the process.
Aracelis R.
The communication was great between doctor and staff who helped me through the process.
Juliana
No hassle answered all questions My well being taken into consideration