Rize Credit UnionReviews of rizecu.com

Response from Rize Credit UnionNov 21, 2025

Hi Kayla. Thank you so much for sharing your experience! We’re thrilled to hear that your auto loan came at the perfect time and helped you get back on the road without stress. It’s great to know that being pre-approved made the process smooth and gave you the freedom to choose the car you wanted. We truly appreciate your loyalty since 2018 and your referrals to family and friends. If you ever need assistance or have questions about other products and services, we’re here for you. Enjoy your new ride!

Response from Rize Credit UnionDec 2, 2025

Hi Stephanie. Thank you for sharing your feedback. We apologize for the inconvenience caused by the outdated ATM information in our app. We appreciate you bringing this to our attention and will work to ensure our location details are accurate. If you have any additional suggestions or would like to follow up, please email us at [email protected]. Your input helps us improve, and we value your patience as we continue to enhance your experience. Thank you for being a valued member of RIZE Credit Union.

Response from Rize Credit UnionNov 6, 2025

Hi Roberto. Thank you so much for being a loyal member for 15 years! We're truly grateful for your continued trust and support. It means a lot to hear that you've consistently felt well cared for because that's exactly what we strive for every day. We appreciate you being part of the Rize Credit Union family!

Response from Rize Credit UnionOct 30, 2025

Hi Linda. Thank you so much for your kind words! We're thrilled to hear that you've found our team to be friendly and helpful. Providing a positive experience is what we strive for every day, and your feedback truly means a lot to us. We look forward to continuing to support you!

Response from Rize Credit UnionOct 30, 2025

Hi Joseph. Thank you for taking the time to share your experience. We're truly sorry to hear that your visit to our Irwindale Branch didn’t meet your expectations. We strive to treat every member with care and respect, and it’s clear we fell short in your case. Your feedback about weekend service and change-counting fees is important, and I’ve shared it with our leadership team for review. We’re committed to improving and ensuring every member feels appreciated—just as you should. If you’re open to it, our Manager of Member Experience would welcome the opportunity to speak with you directly and learn more about your experience. Please feel free to reach out to him directly at 800.866.6474. Thank you again for your feedback.

Response from Rize Credit UnionOct 30, 2025

Hi Christopher. Thank you for taking the time to share your feedback. We understand how important reliable access and modern features like Face ID are to your banking experience. While we’ve experienced some service interruptions recently due to necessary updates, please know that our team is working hard to improve stability. Regarding Face ID—our app does support it, and we’d be happy to help you get it set up if you're having trouble. Your trust means everything to us, and we’re committed to making your experience with Rize Credit Union better every day.

Response from Rize Credit UnionOct 23, 2025

Hi Sean. Thank you so much for your continued loyalty and for sharing your journey with us. We're truly honored to have supported you through various stages of your financial journey, and it's wonderful to hear that Jaime Marquez and his team made a positive impact. Your appreciation means the world to us, and we look forward to continuing to serve you for many more years to come!

Response from Rize Credit UnionOct 6, 2025

Hi Brandon. Thank you for the amazing feedback! We're so glad to hear that our team’s professionalism and dedication to top-notch service made a great impression. At Rize Credit Union, we strive to deliver excellence in every interaction, and it’s wonderful to know that it shows. We truly appreciate your support and look forward to continuing to serve you!