Jessica R.
Bad business
Purchased a couple of things on subscription since it was the only way you get the initial discount. I was pretty sure I cancelled after because I was not able to use the prebiotic since I became pregnant and there’s something in there that has not been tested on pregnant people, I also got the magnesium powder but I only use half the serving and not every day, I still have a lot. I’m not one to open, consume products and return them so I kept them but was sure I cancelled. Turns out I didn’t because they charged me full price for more of the same products I already had. I emailed them right away to tell them I can send the unopened package back and they were no help, they told me it’s my fault and the 30 day return policy only applies to first orders. I decided to just dispute the charge with my card but I guess they fought it cause the charge went right back. I still have the unopened package. Sucks, I would have liked to still explore other products from them but not when this how they do business especially in this economy.
Response from RitualAug 20, 2026
Hi Jessica, we’re sorry to hear that this experience left you feeling frustrated. We aim to make our subscription options and recurring order details clear throughout checkout and in order confirmation communications, and we’re sorry that your experience didn’t meet your expectations. Our team reviewed your account when you reached out and confirmed that your subscription was canceled to prevent any future recurring orders. We appreciate your feedback and will keep working to make the subscription experience as clear as possible.




