RitualReviews of ritual.com

Some of the worst customer service I have ever received. The vitamins are great, but the subscription model is inefficient in that you have to manually adjust the order every single month in order to not have a gap without vitamins. I inquired about this, If for no other reason than to provide feedback on their process, and the service rep (named Christian) seemed to refuse to comprehend the problem, was so unapologetically rude, and did NOTHING to help me. Just copied and pasted some pre-written text, barely read what I wrote and didn't care at all about my experience. Bad subscription set up and even worse customer service. He was even sarcastic when I let him know that he wasn't actually helping me - a true jerk that does NOT belong in customer service. I've been pushed away by Christian specifically, and intend to look into their competitors so I can stop being a Ritual customer.

Great vitamins, great service and fast shipment. Thank you for making great vitamins and having them affordable to everyone.

I’ve been a ritual customer for 2 years. During the month of June they ran out of the Multivitamins 50+ and sent me an email letting me know that they would be shipping them when available. The new multivitamins arrived and something is different. These vitamins are marketed as being vegan and easy on your stomach which is why I took them for the 2 years. The new vitamins are intolerable and give me an upset stomach. I’ve sent 2 emails, trying to find out if they changed the ingredients sources but no reply. I’m giving them a chance to respond since I’ve been with them for so long and they really worked for me. Hopefully this is just a bad batch and I will continue my subscription with Ritual. I’ll keep you guys updated.

I started taking prenatal vitamins two months ago. These were the first prenatals I have ever taken and I love them. I like that these have a lemon citrus smell to them. Their packaging is recyclable. They're easy to take and the packaging of the bottle is nice.

I love these vitamins. I've been searching for a basic quality vitamin that wasn't full of herbs and added ingredients I didn't want. When I found these with exactly the vitamins I wanted I was thrilled. Shipping was quick. I'm not a fan of the minty taste but I can live with it. I'd prefer an option for a plain capsule but other than that I think they are great.

I really like these vitamins and how they are easy to swallow and have a minty flavor/scent. However, if I have too many, it is hard to postpone more, so I have an extra bottle here and there that I need to give away. I wish they allowed an easier way to pause the subscription.

I like the vitamins. They do give me the fishy burps, but if I take them before bed I don't notice anything. They're the best vitamins I've found that are vegan and don't have a bunch of unnecessary doses of B vitamins and such that I already get enough of in my diet. My biggest issue is the subscription service - I know that there's shipping delays bc of Christmas right now, but I've been without vitamins for over a week. Why would I sign up for a subscription service if they won't actually schedule them to be shipped soon enough to get to me? I wish I could order them when I was getting low myself, because then I could actually get them shipped early enough. Paying 30 damn dollars for a subscription service that takes this long (this is the longest delay, but there have been other shorter delays in the past) is infuriating.

Hold nu op et cirkus. Jeg bestiller på hjemmeside 1.9. Den er norsk. Kender ikke så meget til firmaet det er en gave til min datter - hun har sat alle links ind. Betaler og venter der kommer besked om den er på vej. Jeg går og tjekker da hun skal have den d. 18.9 - posten beder om at få penge for at kunne yde Hjemmelevering d. 16.9 - dette betaler jeg. Kontakter kundeservice og de undskylder og giver mig en rabatkode på 10 % til næste gang jeg vil bestille. De vil bede posten om at deres varer kommer retur og indenfor 14 dage får jeg mine penge. Jeg tager på ferie den 18.9 varer er stadig ikke kommet. Kontakter kundeservice flere gange ingen respons. Jeg vælger at bestille igen og betaler igen - det viser sig at den rabatkode på 10% ikke virker. D. 6.10 fortæller jeg at nu går jeg til forbrugerombudsmanden og til trustpilot hvis ikke de reagerer - jeg får svar i dag om at de nu kan se at jeg har bestilt i Norge og de sender ikke til DK - rabatkode duer kun til Norge - jeg kan taste den ind på den norske hjemmeside!!! men den bestilling jeg afgav d. 4.10 - med udsolgte produkter - vil være på min adresse i dag. De vil give posten besked om at sende den pakke der driver rundt i Norge retur til dem og først derefter kan jeg få mine penge. Dejlige produkter men virkelig ringe kundeservice. NB efter denne blev offentliggjort har Rituals fremsendt besked om at de tilbagebetaler for den pakke som stadig er i Norge og gør opmærksom på ALDRIG at bruge end anden hjemmeside end det land du kommer fra.