RITFIT SportsReviews of ritfitsports.com

Ritfit makes a great product. I love my m1 pro

I absolutely love my ritfit products! My gym is my happy place and I can't help but to keep buying more pink items hehe

I received a box that looks like it has about half of the parts in it and my tracking information says everything has been delivered and now the company doesn’t answer the phone because apparently they work half days

Once I made the decision to order the RitFit Gazelle Pro 3 in 1 Leg Press machine, it was sitting at my house in 3-days! That is the fastest delivery I’ve ever had on a piece of equipment that size. After RitFit received my order, their customer kept me informed of every step and every movement of my machine. Extraordinary service by this RitFit team!

Received my BPC06 machine within 2 weeks. Quality and features of this machine are outstanding. Costumer service was exceptional on answering all my questions and provided resolution to any issues I can across.

Quick shipping and wells package

My first experience with Ritfit started out rough. When I received my new Smith rack I very carefully assembled the unit, following all the instructions. I must say the instructions were good and if you take your time and pay attention things go together exactly as they should; a very simple operation. After my unit was together I noticed that the hooks for the rack were bent. I contacted Ritfit and their suggestion to "tap them into place with a hammer" just didn't do it for me! After looking at the unit I realized that the damage was completely the fault of the shipper and I am sure that when the unit left the dock at Ritfit it was in perfect shape. Well, I thought that was the way it was and settled for things. Then the IMPRESSIVE part started. Penelope from Ritfit reached out to make sure I was happy with my purchase. I explained things to her and she seemed to want nothing more than to make sure I was 100% pleased with my purchase. We communicated back and forth several times and each time she made sure Ritfit was stepping up to the plate to make sure I was completely happy! Nothing but fantastic customer service and follow-up. Now I have a beautiful and well functioning smith unit and Ritfit has made everything right. I STRONGLY recommend Ritfit equipment and I have never dealt with a more customer driven company in my life! I'll continue to buy nothing but Ritfit equipment and my sincere thanks go to this excellent and customer driven organization.

We ordered the BPC06 and it arrived completely damaged. The freight company even acknowledged that another package fell on top of it during transit. I have sent several pictures, and have asked for a full replacement, and they acknowledge that as the best solution; however, they still want detailed pictures and for me to sift through the manual and tell them part name, number and specific damage. It arrived on a pallet in 100s of pieces, I do not have the time or the patience to comb through every box, wrapped piece or element. We have asked for calls, but they continue to deny our request, and want me to do all the work for a $4,000+ purchase that both parties have already admitted is damaged. I do not desire receiving just replacement parts and then find more damage on other smaller pieces in 2 weeks to then go back through this entire purchase. As of now, I am leaning toward asking for a full refund and moving on to a company that actually respects their customers and the experience with the company.