Rite AidReviews of riteaid.com

Although I'm generally a loyal Rite Aid customer, I wouldn't recommend using their services (through Project Baseline/ Verily) for a Covid-19 test, if you have other options. It's been seven days since we did a "rapid" test for our son. After waiting for several days with no results from Project Baseline, we decided to do another test directly with our son's medical provider (Kaiser), and received the results in less than 24 hours. Despite following up in all the recommended ways, we still haven't gotten results from Project Baseline. The difference between these two experiences is stark. It was very stressful and frustrating to wait so long for results from Project Baseline, given that we're a year into the pandemic and most facilities in LA seem to have streamlined their processes to be more efficient by now.  In particular, we were disappointed by the lack of clarity around how the timeline for results would be impacted by the fact that the test was done on a Friday. In all the communications before and during his test, no mention was made of the fact that the expected turnaround time referred to business days only. It wasn't until several days later when we inquired about the delay that we received clarification that weekends were not included when calculating the expected turnaround time. Had we known this, we would have gone through Kaiser from the beginning.  I realize and am grateful that we have access to Covid related resources that many others in the world do not. However, I offer this feedback to make other consumers aware and in the hope that Project Baseline/ Verily might improve their processes.

Riteaid just lost a customer. Because they have preferred parking for people who have had covid vaccine. So now non vaccinated are being Punished SMH!!!

Several politely asked questions expressing concern about a privacy policy (the requirement to write out my full SSN on a COVID test request for my daughter) led to a peculiar overreaction from the pharmacist, incredibly unprofessional customer service, and a level of defensiveness that was very strange. He actually said at one point that he was uncomfortable giving my daughter her second COVID shot. I think this was because he didn’t like the fact that I called the Rite-Aid customer service # to ask about the policy. He seemed to think my attempt to clarify and understand the policy was criticism of his character, which it wasn’t. But in the end, he revealed his character, and it was quite embarrassing IMO to the Rite-Aid name.

I have an adult disabled daughter who is on Medicare. I had a problem with her secondary insurance regarding one of her medications. The charge was denied. Over the next three or four days I had several conversations with Rite aide. Eventually it was resolved. Each time I spoke to someone in the pharmacy I was treated kindly and respectfully. (The issue was complicated) They knew my daughter, myself, and my husband. Each person I spoke to earnestly wanted to have the correct insurance information and that the medication charge was submitted correctly. I am very grateful for the way I was treated. (In the end the medication wasn't covered.)

I bought a Neutrogena Healthy skin compact foundation SPF 55 at riteaid the day before and it was filled with little bubbles inside when I opened it. Could be an old stock. I returned it the next day. I told the lady, when I bought it the guy(cashier) asked me if I wanted the receipt, I trusted riteaid so I said No. I told her she could check my Riteaid card for proof and she said it doesn't work that way. The lady was not courteous, no smiles, no "I'm sorry about that". No customer service was what I felt. Take it or leave it was what I felt. She just said without a receipt i can only give you back the lowest price for that product in that month. I bought it for $15+ and only got back $7+. No way this product was sold for $7+ in the month of June. That is a big loss. If I would have lost a couple of bucks I would have been fine. But more than half of it is ridiculous considering next day return and never used. I even asked her to check the product but she said not necessary. I have never been asked if I wanted the receipt from any other establishments except for Riteaid and for a visa card print out. If your policy is to have a receipt to return goods then why tell/trained your staff to ask customers if they wanted a receipt or throw it out? Its already printed (was in his hands), just give it. Is it so that Riteaid can make money on customers like me if there's a return? First and last for me. Walgreens, these are the few reasons why Riteaid lost so much money and selling the company to you. Please do not adopt their ways of doing business.

Dissatisfied and poor customer service. Wouldn’t accept good Rx Made me wait over 2 hours for prescription Plus overcharged me

Do not ever order from riteaide.com. They kept my order on hold and when I tried to cancel it they sent it anyway and charge my credit card then they want to take their time reviewing the case when he should’ve returned my money immediately buyer beware

1951 1st Avenue NYC NY 10029. Why is there no manager at this location? Why is there no security guard at this location? Shelves are empty. Shoplifting is rampant. I live next door and see people walking out of the store with shopping carts of unpaid goods. Why is it still open?