RitaniReviews of ritani.com

Bait and Switch I ordered an ear ring with custom diamonds displayed on the Ritani website. I get email next day saying one of the diamonds is not available. I responded immediately with an alternate diamond SKU. I don't hear back for two days and finally had to call Ritani to get update. After about a week, I get email with wrong customer name stating the diamonds I had picked are not available and the price on the website was wrong. I wasted one week trying to work with Ritani to get a gift for my wife. I would highly recommend to use some other jeweler and give Ritani a miss for their bait and switch and bad customer experience.

Our stone did not test as a diamond!! Unsure if it is really a diamond or a moisannite. Testing positive for moissanite at 2 different jewelers. Will be returning for full refund. Not happy.

Purchased a loose round diamond, the order go through and they charge my card. Less than 24 hours later they send me an email stating the vendor no longer has this stone available (even though it was still listed on their website). They said the only stones they have available with the same specifications will cost me more than double my original purchase price. This is a classic Bait and Switch, STAY AWAY from this company.

We ordered an e-ring initially on which the setting was highly uneven. We returned it and when placing a new order, we kept being given different delivery dates with only finding out by us contacting them. As a way to remediate the situation, we were offered a $5 "sterling silver" pendant. No, I would have wanted what I was promised, not some cheap pendant.

Order cannot be tracked, account info won’t pull up using my login info, and customer service representatives are difficult to reach by phone/email

So overpriced it’s ridiculous.

Tried to get ahold of multiple times regarding an 8 thousand dollar purchase I made when somebody emailed me about a replacement diamond. No emails back. No call back. Awful.

I ordered diamond earrings on May 13. Called on May 18 to follow up on shipping and they told me my order was scheduled for May 21. My anniversary is on May 22. On May 19 I get an email late in the day saying my order will now arrive on May 28. I find this unacceptable and am very disappointed this was not conveyed to me at the time of order. It would have given me a chance to order them some place else. I do not recommend this company.