RitaniReviews of ritani.com

Exceptional customer service! I was provided several options to choose from, and a very detailed breakdown of the costs. I was very pleased with the level and quality of the service I received

Our first purchase with Ritani. We are still waiting for the delivery. However our experience with the customer service especially (Jess) was simply an ‘ideal’ cut. The pricing is better than Costco and James Allen, and for a better clarity and cut.

Four years ago, I decided to upgrade my diamond ring that my husband bought for me 36 years ago. I had searched all the brick and mortar stores but decided to purchase a diamond, setting, and new wedding band online due to the significant savings. The question than became which online store to choose because there are many. I chose Ritani four years ago because they offered an in store preview, a 30 day return policy, and a lifetime upgrade. I was so happy I did. Fast forward to today, four years later, I decided to take advantage of Ritani's upgrade program. Their customer service was excellent 4 years ago and they actually exceeded my expectations of excellence now. I was very anal about the cut of the diamond this time around and it became my focus. I literally called their customer service department everyday with questions. In doing so, I had the pleasure of speaking with every staff rep at one time or another. Amrita is one of Ritania's supervisors. She is a certified GIA gemologist. She was very helpful to me as well as very knowledgeable about diamonds. A total sweetheart to talk to. As for the team of sales reps I had the pleasure with talking to they are, Lisbeth, Jessica, Amanda, Jess, Tamara, Silva, and Tiana. They all were equally as nice and extremely patient with me. Nicole, the teams manager, was a doll and very supportive and knowledgeable too. She actually was the one that wrote up our purchase orders for my new set of rings. The whole staff was professional at all times and made the purchasing process easier on me and my husband. Plus, Ritani is true to its word. I found my exact diamond on a competitor's site for less money and Ritani matched the competitors price!!! They also bought back my diamond for the same amount of money I paid for it four years ago. The same with the setting and wedding band minus a 15% restocking fee. Since I didn't have to pay sales tax, the stocking fees were not a concern. Ritani is a truly fantastic company to purchase jewelry of any kind from. They have a large volume of diamonds to choose from and their custom-hand crafted settings are truly beautiful. I should know because I am now on my second one!! However, the most outstanding thing about Ritani which I believe sets them apart from their competitors online, is their outstanding customer service department. When you are looking for quality jewelry at a fair price, top notch customer service, and a company you can truly trust to stand by its word, Ritani fits the bill! It is truly a company where you can purchase with confidence and be assured that you will be treated right by a wonderful, professional, and supportive sales staff. I just love my new Ritani rings. As of this writing, I have owned them now for two whole days!!! They are growing on me more each day and I am definitely falling in love with them. Thank you to Ritani's wonderful customer service department for all your help. I certainly couldn't be enjoying my new purchase if it wasn't for all of you. A sincere thank you and shout out to Amrita (for putting up with me on almost a daily basis), Lisbeth, Jessica, Amanda, and Nicole. I know, at times, I was so in my head and over the top with this new purchase that I didn't only drive myself nuts but all of you as well. All of you are simply the best!!! Thank you so much. Sincerely, JM

Great company! Recommend highly

Had a good experience with costumer service changing an order after it processed. Thank you

This is the best online company I have worked with in my life. This is the fourth purchase I have made and each of the items has the highest quality for the best prices (if you want quality products and not questionable quality from some sites, or overpriced items in brick and mortar jewelry stores. Ritani, you are awesome. Thank you

It is one of the best decisions in my life to have chosen Ritani which is where my fiancé ordered my engagement ring. The ring is absolutely gorgeous and I keep staring it! Not only do I love my ring, I’m beyond grateful for the customer relations they have shown me. They truly have exceeded my expectations by meeting my needs and the way they took care of me. They are also responsive too! I would like to personally thank Leah and Nicole for their kind support and clear communications. Thank you Ritani for your service!

Genuine helpful and to the point.