RitaniReviews of ritani.com

Let me start by saying we had a wonderful purchasing experience. At first. My fiancé's engagement ring is fantastic and everything we wanted at a great price. This was in March 2022. Everything since then has been terrible. As in never do business again terrible. We had to send the ring back a few months later for repairs due to the diamond coming loose. This was October 2022. This first repair was timely - about a week. We would give it an A+. Fast forward to mid-March 2023 and we have had further need for adjustments & repairs. One of the diamonds fell out of the band and both her wedding band as well as engagement rings need a slight resizing beads inserted as she is in between half sizes. The rings were received by Ritani March 21 and given a return date of April 4th. All of this was what we had hoped. We are getting married 4/29 and leaving for the wedding on 4/28. All of which were communicated when we requested the repairs. It was about 1.5 months away for similar minor repairs. On April 4th we received a notification the shipment had been delayed. Not that the repairs weren't done, couldn't be done, anything that would have told me the status. Just that it will now arrive 4/14. So you can see how we'd start to get nervous. This is when multiple times a week I started using their live chat to get a status update. I was reassured that it would be here on time. Time & time again. But what I was not being told was that it was not being worked on. Nor what time I should expect it other than "should be a day or 2". I even requested it just be sent back to us if the repairs were not going to be done in time so we could at least take it somewhere local to get repaired. I don't know what happened. I honestly don't care. As the 4/14 date came & went I started calling to talk to a person. I was sick of hearing it will be here. 4/21 passed and I did not get a shipping notification regardless of continued reassurance. I lost my cool on the phone with them 4/24. We were in the week of our wedding and the thing STILL hadn't been repaired yet alone shipped. Sadly it took me losing my cool to get action. It is now 4/27 and 2 days from our ceremony. The ring is in our hands. And only half of the repairs that were supposed to be done were actually done after all this frustration. The ring is on a new band or a repaired band. But the resizing beads were not put into the ring. We do not have time to get these done by another jeweler. It's too late. It won't be the end of the world. But really ... what was the point of this lack of transparency? If you were having factory issues or repairs were backed up, be transparent. Ritani, you put us through a whole lot of stress during an already stressful time and you didn't even do the job right. I have no idea if we even would have got the ring back if I didn't pitch a fit. This blunder of errors cost you a customer and pretty much anyone else I can tell about my awful experience. If you are a perspective buyer go elsewhere. You are not in good hands with Ritani.

I ordered a 7-stone wedding band from Ritani on Feb 7 and the delivery date was meant to be Feb 25. I didn't get an update until Feb 27 that it's delayed and that it will ship Mar 1. Mar 1 comes and there was nothing, no update, no email, no phone call. I had to go chase them on the chat multiple times because they never replied to email or pick up the phone. On Mar. 8 I got another email saying that it has been delayed and shipping is Mar 14. The sales lead manager sent me an email saying that the shipping team noticed an issue with the diamond and that the ring is going to have to be remade and this is expected to delay the order about another week and that she'll update me as the ring is in production. There was no proactive update until I reach out via chat on the day it was supposed to be shipped and they said it will definitely be shipped by another 2 days. That passes and nothing was shipped so I reached out via chat. The agent said that it would be shipped that night if it passes quality control. I assume it didn't pass quality control so I got another email saying that the order is delayed and will ship Mar 21. At this point, I asked for the order to be cancelled and a refund to be processed. They had already charged me for the ring and kept dragging it out. I also had to chase them up for the refund to be processed. The rep over the chat apologised and said refunds get processed on Friday but they missed processing my refund 2 Fridays in a row. TLDR They had 5.5 weeks to make a wedding ring and they still couldn't deliver. Had quality control issues 2 times. Didn’t process my refund 2 Fridays in a row and I had to chase for a refund. Everything is super slow to get done, work gets missed, and there’s no visibility into where things are at. It’s not worth the stress

My first experience with Ritani was back in 2015 when I had an engagement ring reset in one of their settings. I've also purchased various pieces from them, including 4 custom necklaces. I highly recommend Ritani to several of my friends over the years. I recently became newly engaged, and I immediately went to Ritani to pick my ring. I settled on a setting but couldn't decide between two diamonds, so I decided to place two orders with different diamonds but the same setting with the intent of choosing from the two. When they arrived, I was extremely disappointed as the craftsmanship was terrible. One of the rings had huge and uneven prongs, both rings had awful solder seams, and the surprise diamonds looked like they were an afterthought. After a couple of days of going back and forth, I decided on which stone I wanted to keep but have reset in another setting. I called Ritani, and they took zero accountability for the poor craftsmanship or inconvenience but assisted me in placing the return and exchange. For my exchange, I decided on an 18 kt gold setting with a platinum head/halo and prongs. I also added engraving. I paid for the difference in the setting and the additional fee for customization and sent the rings back the next day. A couple of days after the rings were delivered to Ritani, I called to get an ETA for my ring. They told me it was going to ship in the next few days and confirmed the custom setting details (engraving, yellow gold w/ platinum head/halo and prongs). When I received the ring, I was again extremely disappointed, to say the very least. The setting style was correct; however, it was all yellow gold and didn't have the engraving. I called Ritani immediately and told them what had happened, and again, they held zero accountability and were completely unapologetic for their mistake. They also mentioned that they didn't see any details about the ring being two-toned or requiring any engraving and told me I'd need to pay for customization. To which I told them that I had already paid the additional $150 for the customization. They told me they'd confirm and call me back but I never received that call. So, I went ahead and sent my ring back for "repairs." After an additional two weeks, I finally received my ring. The ring is by no means perfect as it has some issues - blemishes on the band, uneven prongs and a small bump on the backside of the band but at this point, it doesn't seem worth contacting Ritani to fix as this process has been such a hassle and drain already. Don't get me wrong, though, the ring is still beautiful, but the terrible experience to get to this point has taken away from the ring's beauty. I used to rave about Ritani, and I'm truly saddened and disappointed that I have to question purchasing from them again. They have completely lost my trust and had so many opportunities to regain it during this process but chose not to.

Save your money and go elsewhere! This is the place to make the engagement ring process more stressful. Lack of transparency and deceitful practices. For my custom ring order, I was given a quote and told I would be given a link to place an order. However, this was the beginning of contradictory statements and a sign I should have brought my business elsewhere. I asked for 1 small revision based on the CAD renderings (changing the arrangement of small stones on the band) and when I went to place an order, the customer support contact then told me I could not place an order via a link and I would then have to call in and gave me a revised quote of $600+ MORE. When asked about the revised quote, I was told that the first quote I was given was "too low". I pointed out that the small change (changing the small stones on my setting to be pave instead of micropave) did NOT justify the $600+ price increase. I found similar designs on their site that were priced in the range of my original quote and even shared that with them. Instead of apologizing or acknowledging their mistake in giving me an "incorrect initial quote", they told me they could only honor the quote I was given if I forgo any changes on my custom ring order. Their fault in the process became something I now had to deal with and accept. I ended up giving in as the change I suggested was minimal anyway and I was hopeful the ring would at least turn out fine. However, the nightmare came when the ring arrived already damaged with a missing prong, no engraving, and missing appraisal documents. The ring was also not secured and loosely left in the ring box when shipped. Reaching out again to customer support, I was told the estimated time for repairs was 4-6 WEEKS, far longer than it took for my ring to be made from scratch. After pushing back on this timeline, they promised to make the repair and ship it in a week. A week later I still hadn't recieved any updates on the repair and again had to contact support. The lack of communication and transparency at this point was ridiculous. The ring was delayed to ship and wasn't shipped until 3 days later. On their site, they advertise that they ship via FedEx overnight, well it turns out despite knowing my ring was delayed by the fault of Ritani, they chose to ship it via 2 day shipping. Upon receiving my ring to no one's surprise, the appraisal was STILL missing despite customer support assuring me that this would be included this time. Even worse, they were too cheap to actually ship the ring with the original box packaging that comes with every order. The ring box was literally sent by itself with no appraisal AND without the original packaging my order came with. The whole process has been deceitful with no acknowledgment of wrong doing or proactiveness to solve the issues they caused. I highly recommend going elsewhere for your ring and spare yourself the stress and time. This whole process ended up taking over a month when it should have been completed within 2 weeks.

They don’t answer the phone, when you leave a message they don’t call back. Emails go unanswered and chats never followed up on. They stretched out the prongs in the setting to make the 3.6 carat stone fit, the prongs look like little strands of wire. Totally unacceptable, paid $800 for the setting and it’s garbage.

I purchased a loose diamond back in early July from Ritani. The whole process was fast and smooth. I searched all over for a setting for the diamond and decided to use Ritani again but just needed a slight customization. I sent an email on Aug 8th, which I never got a response. Again, I submitted another request for customization on September 15th. No response. I phoned in several times and was promised a prompt call back to get this process moving, but nothing! Fast forward to late November and I spoke with Sara about a week ago. I was able to get some acknowledgment, but the renderings were for a completely different ring than I had inquired about. I emailed Sara right away and did not receive a response, so I phoned in and she stated that she would put a rush on a new rendering to have it over to me by the end of the day. Nothing. I’ve called three times today and nobody is picking up the phone. It’s been almost 4 months! It seems like my business is not important. Who conducts business this way? Horrible experience all around.

Ritani's communication is poor. Yet they blame you for the poor communication. They told me I did not receive a reply to my online chat inquiry because I went on their online chat on a weekend, I left my email and messages everytime I went on there however, no one got back to me during the week. Additionally, when I went on their online chat it says you are number one or second in line and your wait time is less then 3 minutes. which contradicts their online service was not in operation when I tried so many times!!!

We ordered a 1.5 carat lab created diamond, which came with a certificate. However, it tested as a moissanite instead of a diamond. We'll be returning the ring.