RitaniReviews of ritani.com

Website is great. I put a nice ring together within our budget. I chose the option to see in person the diamond I chose at a local jeweler. They wanted a deposit on my cc for full price of the diamond just to see it! I cancelled and they lost my business.

I love the way you are dealing with customers

I love my ring and my wedding band. I work with my hands so i get a little nervous, but so far everything is good. The customer service i'm a little mixed with. Everyone was very nice, that's a big plus. I ended up having to work with quite a few different people when trying to exchange/upgrade my engagement ring (my fiance and i each picked out a different one, i told him i didn't like the one he picked out, but he bought it anyways..). Each person i dealt with said something different from the last. Once i had picked out a new one and plan was in place, i was given a price and moved forward with the transaction. It wasn't until a week or two later i got a quote for a price much more than originally discussed, way more than i was willing to pay. I had to push back and say that unless i pay the original price, i wasn't going to follow through and wanted my old ring back. the woman i was dealing with at this point went through the records i had on file (because some of my conversations had taken place on the 'chat' feature on the website) and saw the price i was quoted. luckily for me they decided to honor that price, but it was just such a hassle to be going back and forth between people saying different things.