RitaniReviews of ritani.com

My first experience with Ritani was exemplary. I purchased my fiancé’s engagment ring online and was able to have it sent to a local shop for review before making the final transaction. Customer service was excellent and the process simple. Using Ritani to purchase wedding bands went so poorly I opted for a different company. To start, the local shop they used was no longer a “partner”, with the next available option being over an hour away. I opted to have the package sent to my home. As expected, I was not home to sign for the delivery and requested Fedex to simply hold the package so I could pick it up at a time convient to me. I was floored when I was told that Ritani did not allow items to be held “due to insurance reasons” and that it would need to be signed for the next day or it would simply be sent back. When I spoke with the Ritani rep they advised I would need to either be on site to receive delivery or make it to the local fedex ship center before it closed if I wanted to pick up the item. Since I do not have the luxury of being home during the week or even getting home during normal business hours both those suggestions would not work for me. In the end the rings were sent back as explained due to a failed second delivery. I ended up buying the rings from a different vendor locally.

Used help to match a 3000 dollar engagement wedding band to a 5000 dollar engagement ring. They did not match the only way for a match would be for a custom ring after returning the original with 5 hand picked diamonds. My fiancé was already shown the band and returning would not be an option for a custom band fix as the wedding date was in two weeks. We used fed ex to get a simple plain band to meet the wedding deadline. Ritani had a 20 percent off sale off non custom jewelry come on in the middle of all this, which I thought only fair because of the mismatched ring that they (customer rep suggested)>and another ring I had to purchase. I was told no because it was still custom. (I even sent pictures to show how horrible the match was) I kept all the ring and paid for them but ill never use Ritani again. There are a lot of other places to shop for me; I do not like shopping for jewelry. Find someone else if you want something smooth for your wedding.