RitaniReviews of ritani.com

Horrible experience with Ritani. My boyfriend got me diamond hoop earrings for Christmas. On the first night wearing them, one of the earrings fell out of my ear and was lost. We paid for a replacement earring to be sent. When it arrived, I noticed how much weaker the original earring closure was compared to the replacement. Unfortunately the stones in the earrings didn’t match, so I needed to return them in order to get them to match. When I called customer service I also told them about the weakened closure and that I thought this lead to losing the initial earring. I asked for them to please assess the old earring and strengthen the closure. Just received the earrings yesterday, and although the stones now match, they did absolutely nothing to fix the closure on the original earring.

Unfortunately my experience with Ritani is the worst i could possibly have… Even though a girl working there sounded very sweet and eager to help on the first phone call, it was pretty obvious afterwards that she didn’t follow through on anything! Imagine they treated me that way and i was a customer who place back to back 3 orders, giving them more that $20k in a week!!! I have asked them to send me a cost estimate that took them almost a month and a half to prepare. They never replied to the emails i sent them and their unprofessionalism is on another level. I wouldn’t recommend Ritani to anyone put there. Go spend your money on a company that would respect you as a customer.

I had to return my engagement ring to Ritani since it was a huge disappointment. The ring setting looked crooked and poorly made. I also came to find out later that I was over-charged for the diamond! I know this because the engagement ring that my fiance and I subsequently bought from Blue Nile has a diamond of the same carat size and quality (slightly better, actually) and was less expensive! My advice? Avoid Ritani; their quality assurance stinks, and they will rip you off.

I would like to speak about their “buy back program”. Let me tell you, they themselves don’t even offer one-third the price of the diamond we bought from them. I bought a diamond ring of 1ct from them which costed me around $2300 ($1600 was the price of the diamond itself), I also have the appraisal papers for the diamond which says its valued at $2300(the diamond only). When I decided to sell back their diamond to them through “buy back program” , they offered me $507 for 1ct diamond(they emailed me the offer) I would like to share what I replied to them through email. Following was my reply to them:- Hello, After receiving your offer, my heart was filled with joy. I was elated receiving such a generous offer of $507 for a diamond ring which costed me near about $2300 (from Ritani itself) and the appraisal value of the the diamond being $2300 and the appraisal value of $18k gold setting being $900. I was nothing less than shocked to hear back such a wonderful offer from your company. After such a great experience I have decided never to buy diamonds again from your company considering that the diamond value becomes literally price-less. Thank you so much for such a eye opening experience. I really feel like a valued customer. Please convey my best regards to your upper management team who has come up with such a creative and innovative explanation for the offer that they have given me. The customers of Ritani are never duped. Because the word “dupe” is a clear understatement for all the service and diamond it provides. Its a request, please send this email to your upper management as I want to let them know, how much their “buy back program” has helped me making future decisions regarding my jewelry purchase from Ritani. Thank you once again, My best regards, From your ex-loyal customer

No clue why but there site is super inconsistent, I build a few rings and the prices are everywhere, if you put yourself in incognito the prices drop ALOT, I tried coupon codes they sent to my email and those didn't work but applying the link the email sent rises all the prices. Idk if its legit, but the fact the prices change and the discount codes they try to fish you with don't work, makes this site seem very suspicious. And to add to this, They offer a millitary discount of 1.5% if you send them proof through email which is fine, but the discount you get for putting things in your cart 3% (they send you an email after 2 hours)

I had ordered a set of stones for an engagement ring but the stones that were sent weere not duplicates not even close in color, clarity or shape. After much delay they tried to charge me triple the original price to match the original stones I ordered. After lots of frustration I tried to return my orders and they denied me saying that I was 15 days past my order date even though none of this would have happened if they would have matched the stones correctly the first time. The customer service they provided was unacceptable and I cannot recommend them

Dont buy here, everything will go wrong.

Our experience with Ritani has been nothing short of unacceptable. Not only did they return the ring with a different band after a simple repair, but they also repeatedly sent it to the wrong location and failed to recall the package. It took hours of time to push and prod them to finally make it right after 2 months. The lack of attention to detail and poor customer care is deeply disappointing. I cannot in good conscience recommend Ritani based on our experience.