risegardens.comReviews of risegardens.com

I purchased a Rise Garden earlier this year, and have had nothing but problems with it. Among these: 1) The setup is difficult. The smartest builder I know couldn't put the Garden together in less than three hours. 2) The plant food and materials are EXPENSIVE.I spent over $2,500 on a three level Garden, supplies and seeds, only to produce some tomatoes, lettuce and one tiny cauliflower/turnip four months later. The other veggies would not grow because I was told there wasn't enough space for them. Which brings me to the next point.... 3) The company states that you can grow 16 plants on each level, expandable up to a 108 plants total. This is an outright lie. If all you grow is oregano or lettuce, you might get 16 plants on all three levels. But if you want to grow veggies or fruit, you might as well cut that number down to eight or fewer plants per row, AND JUST 2-3 OF THE DOUBLE SHADE PLANTS ON THE BOTTOM ROW. NO MORE. They do not fit. So that's MOST veggies! The company says to leave a space between bigger plants, but they really need several spaces at least. 4) My plants have been growing tall and fast, but not producing any fruit after 4 months (only the tomato plant and cauliflower/turnips). I have to cut them back every 3 days and give them a gallon of water every other day (so I don't fail to prune, though they said only prune monthly) because the grow fast and into the lights. I was told I was giving them too much food, and then not enough. The App is NOT accurate BTW, it says to harvest when plants are not ready, and does not change the food requirement based on water added. 5) It takes forever to get your concerns resolved. I am a medical writer and the last thing I want to do after writing all day is write an email or chat! What happened to good old fashioned phone service? 6) I have done everything right, invested a lot of time into this Garden, and followed all of the customer service recommendations only to have marginal yields on most of the plants, if at all (except tomatoes which are growing and overpowering every other plant, despite pruning). It has been one very expensive experiment that has failed. Oh and... 7) THERE IS NO INSTRUCTION MANUAL ON HOW TO GROW PLANTS. You have to find the info in the Q and A section on the website, print it out, then ask questions. Still, this is a great concept, but Rise Gardens, you need to do much better. This Garden is too much money for what you get in the end and does not yield the advertised results.

I had a question about purchasing the extension for my daughter's Rise Garden. I went thru Rise's chat box and the staff worked hard to find an answer - which they did - and now I feel confident I am ordering the correct item - thanks!!

Service rapide. J'avais un problème avec la pompe et on m'a répondu rapidement même pendant un week end. Excellent service!

Great customer service. My water pump was failing. I contacted the customer support team and they sent me information on all the things I could do to resolve the issue. When none of them appeared to work, the support team placed an order for me. A new pump is on the way at no cost since my garden is under warranty. I couldn’t ask for better support. We’re enjoying our first harvest and enjoying the experience.

I’ve had a Rise Garden 2 since May this year and it has been an amazing addition to my gardening. I recently experienced a pump malfunction and web troubleshooting steps were not able to solve the problem. After contacting customer service and explaining steps taken, they immediately sent out a replacement pump for me. Thanks for the prompt attention to help me save my plants!

My Rise Garden 2’s power supply overheated and melted. Had I not smelt a burning smell and unplugged the unit, it easily could have started a house fire. Customer service has not been great, they are reluctant to give my money back for the Rise equipment I have purchased. I don’t feel that the unit is safe to have in my home after this experience.

I gave four stars because there was a few points of miscommunication regarding the discounts on current rise Garden 3rd generation versus second generation (their website vs Amazon), however they were able to be very straightforward about it. Also, I decided to return a second generation two-tier unit and purchase a three-tier unit. It was unfortunate that I could not just purchase the additional extension to my two-tier for the difference in price to expand my two tier unit to a three-tier. However they made the return and new purchase very seamless and I ended up saving money in the end. I would have given five stars if customer service was flexible enough to just allow me to purchase the extension for the same price difference to make a three-tier unit. Since I had to go through the whole return and repurchase it was extra work on my side but they were very supportive and responsive throughout the process. I recommend for them to have better price consistency between their website and Amazon moving forward. Also they should not hide older generation models on their website if they are still selling it. I needed to go through customer service to find the original link. Still happy overall and I would still purchase from them again moving forward. In my personal opinion the design and build of the second generation looks more contemporary and pleasing than the newer third generation unit. The third generation looks more like an Ikea shelf that is hacked. Very happy that I snatched the second generation while they're still selling it because from my understanding there is very little technical differences in the performance. I'm suspicious that the third generation is potentially due to more cost savings in manufacturing and there were sacrifices in the design. It would have been helpful for them to lay out the differences between the two Generations on their website instead of me having to email customer service and ask for the differences in components and dimensions.

I was away on vacation for 12 days. I had someone add water and some nutrients while I was away. When I returned I had 2 dead plants and 2 basil plants with brown spots. I contacted Rise Garden and sent pictures. They immediately identified the problem as a potassium deficiency and told me how to fix it. Great service.