risegardens.comReviews of risegardens.com

Response from risegardens.comFeb 5, 2025

Dear Barbara, Thank you so much for the fantastic review! It's wonderful that you're finding the Rise Garden so easy to use, from delivery and assembly to managing it with the app. We're also pleased our team was able to quickly resolve the sensor issue for you. Happy gardening!

Response from risegardens.comFeb 5, 2025

Dear Jennifer, We're so thrilled to hear you've had such a wonderful time with your garden these past four months! Just wait and see what amazing things your garden will do in the months ahead. If any questions pop up along the way, don't hesitate to reach out to our support team!

Response from risegardens.comFeb 5, 2025

Dear Joanne, Thank you for sharing your experience. We're happy our team was able to quickly resolve the issue with your water sensor and send you a replacement. Please don't hesitate to contact us if you need anything else in the future.

Response from risegardens.comFeb 5, 2025

Dear Josh, We're thrilled you're enjoying your garden and that you had a great experience with our support team! Thanks for pointing out the Wi-Fi and app issues. We'd love to hear more about what's not working quite right with the app – any details you can provide will help us make it even better.

Response from risegardens.comFeb 5, 2025

Dear Janine, Thank you for the positive feedback about our customer service! We're so glad they were able to assist you quickly. We understand your disappointment regarding the firmware update for your 5-year-old system. Technology changes rapidly, and sometimes updates are necessary to maintain compatibility and offer new features. We try to balance offering the latest advancements with supporting older systems, but occasionally hardware updates are required. Your feedback is valuable as we plan future product development. We appreciate your understanding and are happy you like your garden!

Response from risegardens.comFeb 5, 2025

Dear Charles, We're so thrilled to hear you're still loving your Rise Garden after four years! We truly appreciate your kind words and are delighted we could help you with the replacement part for your Garden. We're grateful for your continued support and happy growing!

Response from risegardens.comFeb 5, 2025

Dear Kristi, We're so glad to hear you had such a positive experience with our customer service! Thank you for the kind words – we really appreciate your feedback. We strive to provide fast, helpful, and friendly service, so your review means a lot to us. We look forward to assisting you again in the future!

Response from risegardens.comFeb 5, 2025

Dear Lisa, Thanks so much for sharing your feedback – we really appreciate it. We're always working to make things better, so your comments about the magnetic latch are especially helpful. We hope you absolutely love growing with your new garden! Please don't hesitate to reach out to our team if you have any questions or need anything at all. Happy growing!