Rio MovingReviews of riomoving.com

I would give zero stars if able. My wife purchased a groupon, and then when confirming the person on the call said “in the fine print, you’ll see it costs an additional $200.” Then, on our move day we had a time window for 9-11 am. We received no calls, and had to continuously contact the dispatch person to even see what was happening. This went back and forth through 8 calls until 12:30, at which point we were told it would happen at 2:30-3. At 3:30 I called again, and was told that no movers were coming today. I’m very lucky that my apartment time overlaps, but if I had to be out today I would’ve been completely screwed. Awful service, terrible communication, and you might be stuck without movers.

We had an unexpected need to move some furniture. We called RIO and they were able to get us on the schedule ASAP and completed the move on time and everyone was very helpful and friendly. They treated our furniture with great care and ensured that it would not be damaged. They unloaded the furniture and placed it right where we wanted. No scratches,no dings, arrived in perfect shape. I will definitely use RIO in the future. Thanks guys!

Absolutely awful experience with the company itself. The dispatcher/coordinator/whatever they’re called was extremely unhelpful and called my husband and I nonstop throughout the day, even demanding my husband send additional money WHILE HE WAS DRIVING, which is super unsafe. Also, they ONLY take payment through Zelle to random people, which is super sketchy and honestly should’ve been my first warning sign. I’d booked an arrival window of 9-11 AM, but around 10:30, the dispatcher calls to say the crew had “ghosted” them and couldn’t get in contact. I now wonder if the crew even existed in the first place. The backup crew was working in another nearby city and couldn’t come until after I had to leave, meaning we had to wait til 4:30 PM when my husband got off work, wherein everything should’ve been settled by that time. The movers didn’t show up until 5 PM, and while the two gentlemen were fantastic and sooooo nice, the company continued to pester us with calls and demand extra money. By the way, they refuse discounts, even when their crew supposedly cancels on them, saying it’s against their policies. The company did nothing to try to make things right, instead, just kept making things worse and refusing to take accountability for it. Given that they’ve responded snarkily for other similar reviews instead of trying to get to the root of the problem (spoilers: it’s them!), it seems they are incapable of doing so. Please hire literally anyone else other than Rio Moving. You’ll only end up disappointed and frustrated with a significantly lighter wallet.

Efficient, helpful and both people who helped me took care of my stuff. I would definitely recommend this service to anyone.

From the sales gentleman, coordinator to the guys moving our stuff, it was the best moving operation we’ve used! The movers were very accommodating, friendly and organized-even though we were absolutely a mess when they got here. I’m very grateful to them for their patience and thoroughness. Thank you to Rio moving we are very impressed and will use next year when we’move again😊

scam!!! They called me and changed the minimum and assured me that I wasn’t quoted the minimum price. Then I told them to scroll up on the text and she still doubled down. I saw this page because the whole thing seemed sketchy and turns out it is. They are third party and I don’t think anyone should use them.

Absolute worst service at experience I have ever had. If I could give them a 0 star rating I would. I called to book my service for labor only to unload a moving truck. They scheduled me for 11 AM to unload my truck. I explained to the customer Service agent taking my booking that there was a time restriction on what time I could move in at the community and the service had to be on time to not risk running out of time to complete the service. But later when I received the confirmation, it stated it was an 11 AM to 1 PM window for arrival. That was not what I had planned or scheduled for, but it was still going to give me enough time to get the truck unloaded before I had to be out of the community with the moving van. At 12:30pm I called because they had not shown up yet. At 1 PM they had still not shown so I called again to get an ETA and was told they would arrive between 1:30 PM and 2 PM. At 2:15 they had still not arrived so I called again and was told they had an ETA of 2:30 PM to 3 PM. At 3 PM I called again because they had not arrived and now I was running out of time and only had about an hour and a half left to finish unloading the truck before I had to leave the community with the moving van. At that time they three-way the Driver into the call and the driver told me he was still 45 minutes away from my location. When I became upset and questioned why I was continuously getting given different times when I booked for a specific time because of the time constraints in the community the Driver said “I’m not going anywhere with a disrespectful customer or an upset customer so she can go screw herself and I’m just not Gonna do her move. “The customer service agent then told me that I guess I’m not getting Services done today because I was disrespectful and canceled my service. When I told him he was under contract to complete the service and he needed to complete it he told me I’ll try to find a different mover and I’ll call you back in 15 minutes. Never returned my call and refused to answer any of my calls when I tried calling back.

Bryan was amazing