Rio MovingReviews of riomoving.com

I’m not a person who even writes reviews but I needed to do this. I just had a horrible experience recently with RIO! It’s way too much to type out but I told myself I wouldn’t forget to make this negative review! Shawn Kahn wasn’t being honest about his dealings, nor did he deal justly with me and my family. His movers delayed my items for a whole day and did not compensate me for it ! My family and I were almost homeless because of them being careless. Do not utilize RIO for your move!

HORRIBLE HORRIBLE COMPANY! Paid them 500 dollars for them to not show up at scheduled NoT flexible time then they rescheduled twice more just to NEVER SHOW UP AND CANCEL LAST MINUTE!!! They hung up on me twice and were completely unprofessional!!!!!!!!! DO NOT TRUST THIS COMPANY!!!!!!!!

I DO NOT RECOMMEND Rio Movers. Greatly underestimated the proposal which caused an additional 8 HOURS in additional charges. A 3 bedroom house took 12 HOURS to load and unload. at the 12 hour mark they left half the truck load in the garage. They had to come back 2 days later to finish the job (at no cost). Homes were 20 mins from each other. They left deep scratches on wood floors and scratches on multiple pieces of furniture. Crew work hard but were not efficient at all. Rio has made no effort to compensate for the damaged floors or furniture.

Do not use They sent me two kids to move a house full of heavy furniture. Complained when asked to take stuff upstairs. Did not reassemble all and I did not go upstairs to check before they left. Was asked to use my drill and drill came up missing. Scraped and gashed on brand new walls/doors Dispatch is in Wyoming so they don’t care once they have the funds.

This has to be one of the most unprofessional business transactions I’ve ever encountered. On September 14th, I was approved for my new home and promptly began searching for a moving service. I contacted Rio Moving and scheduled a move for September 30th. However, on September 29th, they reached out to reschedule to Thursday, which is a nightmare scenario for anyone familiar with the moving process and the potential fallout from property managers. They assured me they could stick to the original date, yet on September 30th, no movers showed up, and they made no attempt to contact me. When I reached out, they suggested moving me on Wednesday, October 2nd. I insisted on an earlier date since they had already failed to honor our agreement. Finally, on October 1st, they promised movers at 5 PM. That time came and went without any communication from them. They then rescheduled for 8 PM, but once again, no one arrived. I was told 10 PM would be the latest. Yet again, there was no show and no contact. On October 2nd, I called Rio Moving to find out what was going on. Shawn, the dispatcher, seemed completely unaware that my move hadn’t been completed. He claimed he needed to reach his mover, Robert, but couldn’t. After much effort, I finally connected with Robert, who assured me that Ronald would finish the job, which was now three days overdue. Ronald eventually contacted me after multiple attempts on my end, only to inform me he couldn’t help due to sudden family issues. At this point, I had already hired another moving company to complete the job. Under no circumstances would I ever recommend doing business with this dishonest company. They epitomize unprofessionalism and can leave you in a dire situation. It’s clear they are likely understaffed but chose to mislead customers to secure sales, delaying services until they finally had workers available. Honesty should be fundamental in any business, and your money is better spent elsewhere. Beware!

The movers came to my house in a small U Haul branded truck. They brought no dolly and lacked proper tools to do the job. Because they lack proper equipment, the move took long then it needed too. When there movers went 15 minutes over the time, thet tried to say they were done without tell us the total cost. Had I not spoken up they would have charged me for 4 hours, but left after we 3.25 hours. Speaking with their office after the disappointing service was a waste of time. They used excuses for their employees poor performance, blamed me for their staff not having a dolly and tried to make excuse as to why they didn’t need a dolly. Won’t be using again.

Company 2 hours late even though booked months in advance. Stopped to get gas on my time when clock was started. Items were broken.

I just tried casually without much expectation,thereafter the service was excellent till my doorstep, they deserve a five star rating