Rio MovingReviews of riomoving.com

If I could give ZERO stars I would. The movers came with a Uhaul Truck and two movers. They were friendly but rushed everything into the truck without properly handling any of our furniture. When the furniture arrived, I was then informed that the movers threw out the mirror from our brand-new dresser. There was no call about it. It was just thrown into our dumpster. We had deep scratches on two other dressers. Our TV was cracked and missing a leg stand. Inside you can see where the leg stand was inserted was bent. They did not refund or offer anything to show they cared. The movers were offering to buy us a used mirror from Facebook Market place. I was upset because I offered them water and Gatorade and tipped generously and was treated horribly. I would steer far from this company.

The movers had ripped clothes to the point of underwear completely showing - like entire boxers showing, they smelled of weed and one was essentially incoherent. They were not on time & thought it was funny. One of the movers could barely work a dolly so clearly had never moved stuff. I have never had this bad of an experience in my entire life moving.

Don’t buy the Groupon it is a scam. They will charge you other fees that are not disclosed in the fine print.

I hired Rio Moving and their mover Larry and his crew (2 other men) came over to move me from my apartment to my new home. During the move, they broke my dresser, damaged walls, and made an absolute mess. They failed to stack my things and tried to leave with heavy furniture standing on its side and offered to come back another day and have me pay for them to put it in the correct place. The worst part came when Larry saw I had a pole in my house and asked if I "strip for men". I told him no and that pole fitness is very popular and a great workout. I explicitly said, "If I wanted to strip for dudes I'd work in a strip club and clearly I don't." The next day he sent me a text asking what other services I offer since one of his crew asked me to help build a website. I listed all of my businesses (image attached). He then asked if I do "private dances" aka strip for strangers in my home. I told him how disrespectful that was and he said it isn't inappropriate and he was just "asking a question". I asked him if I could have a refund for the $850 I paid him or if reporting his harrassment better. He then tried to blame me for his sexually harassing comment and said that I "shared" I dance so therefore asking me 2 days after the move ended if I can strip in private is totally acceptable behavior. Being asked by Larry about the pole in my house is hardly me choosing to share anything, but according to him, that makes his creepy question 2 days later okay. Tl;dr: If you live on the east coast and want to hire Rio Moving, tell them not to send Larry (pic attached- white shirt and khaki shorts) because he's a creep. Edit: Looks like sexual harassment is a common issue for the company at multiple locations. After a ton of bad reviews, I see they claimed they closed, yet they're still open with just a different business profile (without the bad reviews yet.) Look up Rio Moving-Arlington on Yelp.

I had a move set up for 6/28/25. Paid RIO a deposit, received confirmation emails from them for the date and move time of 10 am. On 6/28 at 10:15 am still no movers, call RIO and they tell me they 'are having trouble finding a U Haul truck', and ask me to give them until 1 pm. At 1:15 pm still no movers and I call RIO again. This time they admit they have not been able to reach their crew for hours, that the crew isn't responding to their calls and texts. It's one thing to have a crew that is unreliable, but given that may have been out of RIO's control, what WAS in their control was for them to be calling me and keeping me updated vs me having to call them, and for them to be honest from the beginning as to what the problem really was. Had they handled this differently, I could have possibly had time to find other movers for the day. But because they kept playing me off until 1:30 pm, it was too late to find other movers for the day. I ended up paying a premium price for last minute movers that moved me the next day. NIGHTMARE!

My 26 year old daughter hired them to move and the movers sexaully harrassed her. Tried to ge her to go for drinks, smoke weed and do other drugs. The movers showed up late, with no moving blankets. The estimate for a 500 square foot apt was 2 hours and they took 4 as they took their time to drg it out to make her pay more. This company is a scam. They also broke her tv and tv stand. I called the company and they would not take any responsibilty for all the issues I mentioned above. I do not even care so much about the damage, although annoying my concern is for anyone hiring them and your safety. Please whatever you do run away from using this company!!

Complete scam. After 3 days of issues of not being able to get a truck even through I already paid, I had to find a different moving company….

I’m writing to express how deeply disappointing and frustrating my moving experience on May 31st was. I had high expectations based on our prior communications, but unfortunately, almost every aspect of the move fell short and caused me significant stress, inconvenience, and additional costs. To begin, I informed your coordinator on May 29th that elevator reservations were required for both the move-out and move-in locations. I specifically stressed that the movers needed to arrive at 9:00 AM. However, I received a call at 9:01 AM on the day of the move, stating that no truck was available and that the move would need to be delayed. This forced me to scramble to check for alternate elevator availability at both buildings, and ultimately, I didn’t receive movers until 4:10 PM—seven hours later than planned. Prior to the move, based on the inventory I provided, I was quoted for a 2-hour job. I chose to add an extra hour as a buffer (since similar moves in the past only took 3 hours), and I was assured that any unused time would be refunded. I paid for this in advance on Friday, May 30th, through your secured payment site. However, on the day of the move, I was told I had to pay via Zelle instead, and that the original payment would be refunded. More frustratingly, I was then told that I would be charged for 3 hours minimum, regardless of how long the move actually took—completely contradicting what was previously agreed upon. When the movers arrived at 4:10 PM, I reminded them that the move-out elevator reservation ended at 6 PM and the move-in elevator ended at 9 PM. Despite this, the move took an unacceptable 6 hours. I observed the movers walking slowly, taking cigarette breaks, and lingering downstairs when they thought I wasn’t around. This led to additional elevator fees on both ends and a final charge for three extra hours, which I do not believe was justified. Additionally, there was a significant language barrier—both movers did not speak English, and I was not informed of this in advance. I went out of my way to label boxes to help them understand where things should go, but they still placed everything randomly throughout the apartment due to the lack of communication. In the middle of the move, I asked them how much longer they expected it to take and explained my urgency, yet that’s when I was suddenly quoted an additional fee—while my items were already on the truck. Overall, this experience was disorganized, misleading, and highly unprofessional. I will not be using your services again and will be sharing my experience with the Better Business Bureau, Trustpilot, Instagram, Google, and any other platform where potential customers can be made aware of the service I received. I hope you take this feedback seriously to prevent similar issues for future clients