Riley HomeReviews of rileyhome.com

Total scam. They may have delivered items in the past. As of 12/5/25 there have been many reports of people not receiving their orders. Don’t waist time or money with these scam artists.

WORST experience ever. If I could give zero stars, I would. Terrible customer service. Don't waste your time or money. For the price you can get far better items elsewhere. Like others, I received no shipping details. After a few weeks I reached out to them and asked to change the delivery address since this was a Christmas gift and was clearly not going to arrive in time for me to wrap and travel with. I was told the address was updated (it was not). When I finally got the delivery, I realized an item was missing. No e-mail or communication that the item would not be in the package nor did the service agent mention this when we were chatting a week prior. When I reached out, they said the item was out of stock with no return date and therefore no date of when it would ship. I asked for a refund MULTIPLE times and they just asked if I wanted to replace with an in-stock item. I asked for a refund again with no response. I finally just decided to submit a complaint with BBB. I figure this might be the best way to get my money back. DO NOT purchase from Riley Home unless you want to deal with their incompetent service team and weeks to get your items (if you ever do).

I would give a zero star if I could. This is hands down one of the worst online shopping experiences I’ve ever had. I placed an order on December 3, specifically as a Christmas gift, and weeks later I still have no product, no shipping update, and no meaningful communication. At this point, I don’t even know if the order actually exists beyond the charge on my card. Customer service is practically nonexistent. There is no live person to speak with — the phone system only dumps you into voicemail. I left two voicemails that were completely ignored. I also sent three emails. I received one response after two days to the first email, and then… silence. No follow-up, no explanation, no resolution. If you’re going to take customers’ money, the bare minimum is communication. This company fails at even that. Missing a holiday delivery is bad enough, but ghosting customers afterward is unacceptable. Do yourself a favor and do not order from this company, especially if the item is time-sensitive or meant as a gift. I deeply regret trusting Riley Home and would never recommend them to anyone.

If I could give a zero, I would. Never shipped my product but yet took my money. Credit company now involved. This is your warning!

I ordered towels from Riley Home in early 2024. They arrived promptly; no problems. I placed at order again in November 2025. My credit card was charged immediately, but the order was not shipped. After a week I began emailing them, calling, trying to contact them via their customer form and social media to ask about the order status. No response. Three weeks later I initiated a chargeback, and my bank credited me immediately. I suspect they are hearing from many Riley Home customers whose orders have vanished. Update, February 2026. Riley Home is now trying to question, via Trustpilot, the validity of this review. I did eventually get the items I ordered, a month late. But that does not excuse their ghosting me during that time, or now pretending that they had no idea I was concerned despite my numerous efforts to contact them. They have lost all credibility and they have lost me as a repeat customer.

Extremely poor customer service. Do not buy sheets if there is a chance you may need to return them. The site says you can return them for any reason, but it is missing important information. Returning them is a nightmare and it cost me over $25.00 to do so. Really am disgusted with this company. You have been warned! Ugh.

I only ordered from this company becuase it was reviewed and recommended on Wirecutter. I should have checked Trust Pilot! It took 10 days to finally received our towel set. No communication on Riley's end about shipping during that time. Free tote bag was on the pack slip but not included. Not that big of a deal but still annoying. Opened the box carefully with a scissors and still cut into the plastic wrapping on the towel because it was not protected and was packed tightly so hard to avoid. I contacted the company immediately becuase I was concerned the towel was sliced into - with washing it could fray or open up more. Asked for a replacement towel and my free tote. Sent 4 emails over the past week, called twice and left voicemails. Only response was an automated email saying they are sorry they just missed me. This seems like a bogus company. I was going to return my entire order but after reading other reviews I am afraid I won't get my money back. This was a splurge for my parents. So so disappointed. After I posted this review the company contacted me by email 2 days later saying they are looking into my concern and will get back to me in 2 business days after they review the situation. The next email said I could return the towel and when they received it they would send a replacement. I said that before I would do a return I wanted to know if there are any fees. In other reviews I read about that. I’m also concerned that the will have the towel and will not reimburse me or send the replacement.

I cannot recommend this company. We ordered a full/queen down alternative comforter after reading positive reviews from WireCutter, NYTimes, etc. I should have delved deeper. Customer service is non-existent unless you enjoy AI responses to your emails. They try hard to have you believe your concern is being read by a real person but it’s not. Their phone contact number is voicemail only …no real person a.n.y.w.h.e.r.e. I found that extremely frustrating. The comforter? There was an unpleasant smell emanating from the plastic carrying case b.e.f.o.r.e I even opened it. Upon opening, the off-gasing was awful…we spread it out over furniture but it smelled up the whole living room and down the hall. We hung it out all day today and even though it’s better, it’s still noticeable. Very disappointed considering the cost. Returning it will be a nightmare and I have no confidence in getting our money back, so now we have to take it to a laundromat and hope for the best. So disappointed. Note—be cognizant that Riley does not deliver to PO Boxes.