RideSafelyReviews of ridesafely.com

"I was unfairly charged a storage fee despite paying in full (including shipping) on the same day. Any delays were beyond my control and should have been the company’s responsibility. Extremely disappointed with this lack of accountability and poor customer service. This needs to be resolved immediately."

I purchased a “Run and Drive” vehicle on 10/21/24, using RideSafely.com. The car was delivered on 10/23/24. When the car arrived it sounded like it had an engine knock, and some type of grinding coming from under the hood. The car also had a coolant light on although there was coolant in the reservoir. I let the car idle for a few moments and noticed smoke coming from the tailpipes and under the hood. I quickly turned the car off. The car smelled like fire and I suspect it could have easily been a fire hazard. I can't link the video here but I did send it to Roman, the "VP" of RideSafely.com. The coolant hose held together with black electrical tape, not something you could see from pictures or notice unless specifically looking for it. I scanned the car for codes and the car had the following 6 DTC codes; P0299: Turbocharger/Supercharger Underboost P0300: Random/Multiple Cylinder Misfire Detected P0301: Cylinder 1 Misfire P0302: Cylinder 2 Misfire P0447: Evaporative Emission system vent Control Circuit open P0304: Cylinder 4 Misfire Detected Combined with the metal sound coming from the motor, I was not confident that this car could “Run & Drive”. Within a few hours of the car being delivered, I towed the car to a local mechanic and had the car looked at. They confirmed the following issues: “Note: Vehicle presented with significant upper valve train noise. Broken coolant hose duct taped. Engine codes for misfires cylinder 1 2 and 4. Boost pressure code for turbocharger 1. Coolant level message on cluster. Various codes in other systems that do not affect drivability such as tailgate function and EVAP system codes. Engine sounds like it may have been run without oil. Recommend oil analysis for bearing material and proper type. Vehicle is not drivable. continued driving will damage the catalytic converter. We can quote you for repairs on any of these items but significant engine assessment is needed to determine if it is worth fixing or would need an engine replacement. Significant diet is needed to determine the failure mode on turbocharger 1.” This vehicle will require hours of labor and thousands of dollars in diagnosis charges alone including engine disassembly and cylinder compression tests, and/or complete engine replacement. No where in the auction did it show engine issues. No mechanical issues were listed anywhere on Copart or RideSafely.com. Not these or any mechanical damages were disclosed in the listing. The car was listed as “Run & Drive”, Primary Damage: Minor Dent/Scratches. Nothing listed as mechanical damage. This car is mechanically totaled and was clearly staged. I ran a VinDoctor report and the previous 6 times this car ran through the auction, non listed mechanical damage. All listed “Minor Dent/Scratches. Again, giving me false confidence this car would not need extensive engine and transmission work. I purchased a car with dents and scratches and RideSafely sent me a car with extensive mechanical damage. Taken directly from the RideSafely website: “The ‘MC – Mechanical’ code indicates the presence of mechanical issues in a vehicle. This can include a range of problems, from engine troubles to malfunctioning transmissions or other vital mechanical components. Mechanical damage or defects are defined as any harm to a vehicle’s parts that makes it unusable, except for issues related to routine maintenance items.” I attempted to work directly with the GM of the Copart yard but they could not assist me without RideSafely’s involvement, and RideSafely has no interest in helping me reverse this transaction. The “VP” Roman, doesn’t return calls, is never “available” and takes 2 business weeks to reply to an email. If you don’t believe me, call and ask to speak with him. This whole company is a joke and borderline SCAM. RideSafely will likely reply to this (like they usually do) and say I was wrong and I didn’t do my research (like they usually do). I know where I went wrong, it was trusting RideSafely. There is ZERO customer support after purchase. I wish I would have listened to the reviews, but here we are. If you are considering purchasing a car via RideSafely.com or AutoMoto Deals LLC, you still have time to run as fast as possible in another direction. PS: RideSafely, you have my telephone number if you want to make this right. But if you want to just offer a generic apology for the internet, do what you usually do and reply below. I’ll keep posting this review on every site possible. UPDATE AFTER RideSafely's REPLY: "We are keen to resolve this situation to your satisfaction and will reach out directly to discuss potential resolutions" You have already denied me any compensation or resolution over the phone 2 weeks ago. Not sure why you put this on your online response. #WeDontBelieveYou ;)

I called 4:30 Oct 22, 2024 I asked the women with a broken accent i am trying to bid on a boat she asked me the inventory # then rehearsed everything i read. "strange" Shen then said we need a $1000. deposit. I asked, i need to see pictures of the motors on the boat. She said -- cutting me short. What ever pictures are posted are all we have. I said again -- How could i see the motors? She then got rude and loud and nasty saying -- MR I CAN'T HELP YOU WHAT EVER PICTURES ARE ON THE SITE IS ALL WE HAVE. I then got annoyed and said a few choice words to her. What kind of place is this. Trying to buy inventory 2127738501 and she don't want to give me pictures of the motors! Hell with this nasty demanding women. I hope the owner fires her because they lost a sale.

I bought the car with a perfect front bumper.I paid Ridesafely to transport the car to Germany.The front bumper was missing in the photos from the port.After my complaint, it was delivered and loaded into the car, but totally destroyed, as you can see in the pictures delivered from the port.Everything was confirmed when the car was opened. The bumper was destroyed on purpose.I complained about this matter to Ridesafely -Transportation, but no one answers my emails...

Easy to go thru.

Well, first of all let me be real honest as this company is anything but I bought a car through their site thinking it was third-party and they just host for auctions however, come to find out they own this car through a Copart auction site making you think you’re buying it from Copart, but you’re not Paid all the DOC fees transportation fees car gets here the transport driver says we might have to jerk it off with a tree because it won’t start or drive or do anything however Copart description says runs and drives. I could tell you for a fact this card did not run and drive it anytime at Copart. If it did, it would now I put a brand new battery in it had it coded by BMW diagnostics the mechanic said that there were so many codes coming up. He didn’t know what to do with it. The car would not crank start turnover. Nothing after it runs and drives pretty misleading as Copart at work ride safely whoever you wanna call it says they’re not responsible for this. It ran when it came. I almost 100% guarantee you if you look at all the reviews they’ve got on all these different sites. It never ran, that being said, I’ve been trying to fix it can’t get it done. Get the title in the mail today for the car. Remember, I paid DOC fees to these people there’s no date of sale on the title. There’s no amount the sale was. I called them. They tell me that I’ve gotta pay a five dollar fee to get the bill of sale notarized by them after I paid them the DOC fees and other fees that they got they tell me to write on the title Forge documents for them. After I paid those DOC fees, which was irresponsibility unbelievable I am now following class action lawsuit against Ridesafely buyer beware beware beware do not buy from this place

Truck was not a run and drive truck. I used Ride safely delivery and that costed me 4 days of storage fees. Never will I use them again. All lies.

Great company to do business with no problem