Ride EquiSafe Reviews | Read Customer Reviews of rideequisafe.com

Ride EquiSafe Reviews | Read Customer Reviews of rideequisafe.com

Ride EquiSafe reviews

561 approved reviews, newest moderated first

Chris P.
Nov 14, 2021
Was great to be able to try on several…
Was great to be able to try on several different models at the barn and talk about how they work. Very convenient, and definitely helped me buy the brand that fit me best.
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Sarah R.
Nov 11, 2021
I can’t say enough good things about…
I can’t say enough good things about Ride Equisafe! Catherine’s knowledge of the products is exemplary and she goes above and beyond to educate and help riders during the process of purchasing safety equipment. As a trainer and rider I feel safety is so important but I also have a unique perspective as I’m also a Pediatric RN! I have seen kids at their BEST and WORST health and I am grateful to see safety equipment gaining popularity in our sport. All of my riding students have purchased vests and we are proud to be taking this extra safety precaution so we can enjoy our sport safely. I highly recommend Ride Equisafe to all equestrians looking to purchase safety equipment - they are simply the best!!
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Lauren A.
Nov 10, 2021
Great service
Great service - thank you for overnighting my vest!
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Victoria M.
Nov 1, 2021
Excellent Service
Quick replies to questions and excellent service.
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Jean
Oct 28, 2021
Carries high-quality and unique styles…
Carries high-quality and unique styles I have not seen in local or other online stores. Michelle helped me with my fit questions since I couldn't try on in person. My shirt arrived yesterday and it fits perfectly and is so beautiful that I could wear it to a non-horse party!
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Trish W.
Oct 25, 2021
Package missing
Two weeks have gone past and my package is still missing. I’ve made two inquiries about its location. I’ve been assured they are looking for it. But no offer to refund my money or ship the needed cartridges for my air vest. But I keep receiving multiple requests to review the products I received…. Frustrating. While I will acknowledge that it is UPS that has lost the product it would be nice if EquiSafe would assist me and take the issue up with them.
Response from Ride EquiSafeOct 25, 2021
Hi Trish, I'm so sorry about the frustration and I completely understand where it's coming from. We shipped your item the day after it was ordered and acknowledge that it has disappeared into the UPS ether and we've been working directly with UPS to track down its whereabouts. We last provided a status update on Thursday. Because you had followed up, we assumed that you still wanted the item, hence the continued efforts to track it down. Had we known of the desire to cancel the order and receive a refund instead, we would have done so immediately and will do so now. This is especially sad for us given that you have been a repeat customer that has always gotten previous orders promptly. Again, our sincere apologies for the frustration. We've definitely had some struggles with UPS as of late. If we can help you again in the future, please let us know!
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Connectel I.
Oct 24, 2021
Shipped the same day on a Sunday
Shipped the same day on a Sunday! I ordered this item at 10 am on a Sunday morning and by noon I had a tracking number! It delivered quickly and item was just what we ordered and expected. Impressed!!
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JKL
Oct 24, 2021
Excellent customer service
Excellent customer service. Thank you.
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