Ride EquiSafeRide EquiSafe is not your standard tack store. We specialize in keeping you simultaneously safe and stylish in the saddle. We carry the broadest selection of equestrian safety products across North America, including air vests, body protectors, safety stirrups, and riding helmets.Whether you’re hacking out on the trails, taking a lesson, or competing from the local level up to the international level, we believe that all riders should use equipment that ensures the safest possible experience.
Ride EquiSafe (rideequisafe.com) has 561 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Outdoor & Winter Sports · Clayton, North Carolina
Excellent
Outdoor & Winter Sports · Charlotte, North Carolina
Great
Outdoor & Winter Sports · Raleigh, North Carolina
Bad
Outdoor & Winter Sports · North Miami Beach, Florida
Excellent
561 approved reviews, newest moderated first
Samantha C.
I had an amazing experience with the Ride Equisafe team!! They were very knowledgeable and provided exceptional customer service. So many great options with a wide variety of products and brands. I visited their booth at the Maryland 5* and they had great sales. I would highly recommend checking out their store!!!
Joan H.
Loved shopping here!! They had such great prices with the best customer service! I would recommend anyone that is ever in Tryon to check out their store.
GW
Great service. Helpful staff. Quick delivery
Trisha P.
First off I love my air vest and Catherine was wonderful and knowledgeable to deal with which made my personal experience pretty good. The only bummer was the fact that the air vest myself and a client ordered strictly due to having a pocket the maker decided to not make anymore. No one told us that or Catherine from my understanding which was annoying but I still like the vest so kept it. However it’s alittle tricky getting off my horse without digging the canister into my saddle. However the biggest disappointment was that when the rep showed up there were no sizes available for most of my clients to try on in the body protector. There were lots of air vest options but a lot of my clients weren’t interested in those initially. I have one client that have now had to send her body protector back going on the second time due to the “sizing chart” still not being accurate. A problem that could have been solved had we just had vest to try on. Plus the cost on shipping my client has had to pay as well is making just trying to get a vest much more expensive. We were also told there would be cheaper options in the $400 range and the rep showed up with only the most expensive options which my clients weren’t prepared for either and immediately upset a few ppl who were planning on only spending the $400. Yes of course they could have tried to order something off the website but as you can see the sizing can be tricky which is why we were all hoping to take advantage of trying stuff on. Overall I think if our rep and some more training on fitting and would have brought more stuff for my clients to try on we likely wouldn’t have had many issues.
Response from Ride EquiSafeOct 24, 2023
I have to say that I was quite disappointed to receive this review and feel the need to outline all of the facts. We started working with you in early June to schedule a group appointment and after significant coordination, were finally able to nail down a date to have a rep travel to you in Michigan in August. We also scheduled a group educational session that was delivered in the interim to provide an overview on safety equipment. The rep traveled several hours with an SUV full of products and we also shipped boxes of additional products from our base in North Carolina. Based on our understanding of the clientele, we had people interested in air vests and we thought that the clients looking for body protectors were primarily children. Thus, the sub $400 prices that were quoted were for children’s body protectors and the products that were brought for the appointment were based on that. Bringing full size runs of every single product we carry is physically not possible given the volume, so we do our best to bring representative samples based on what’s in stock, knowing that we can measure and order as necessary. It’s simply not possible to bring every single size of air vest and body protector to a fitting that’s many hours away. I will also mention that all prices of every product we carry are clearly outlined on our website. The rep that was sent is one of most experienced fitters and has been with the company nearly since its inception. There was one body protector out of the entire group that was a tricky fit and a protector was sent per the measurements taken by the rep. Upon receiving the protector, the client felt that it was too snug, so we redid the measurements and sent the next size protector, which the client also felt uncomfortable with. We reconfirmed the measurements and rather than a body protector, the client has now decided to switch to an air vest, which by its nature feels less constricting than a body protector. Last, it is true that the air vest manufacturers are no longer making vests that have pockets, as riders were putting things in the pockets while riding (go figure!) and the items were creating risk of damage to the air chambers. While pockets are certainly convenient, what is being purchased is a safety product and we make our recommendations to clients based on fit and effectiveness of the product, not pockets. We are grateful to have helped so many people in your program get into the appropriate safety equipment and will continue to provide the ongoing support whenever it’s needed. :)
Cheryl
I called to consult on sizing. I was advised to order an XL. WAY too big and too long. I need to return. I’d like a label since this was not my fault.
Response from Ride EquiSafeOct 24, 2023
Hi Cheryl, thank you so much for the multiple orders. You reached out via our online chat after placing an order online, letting us know that the size L that you ordered was too snug and asking if the XL would work, providing your height and weight. We requested specific measurements in order to make a sizing recommendation and didn't receive those. Therefore, we were unable to make an actual sizing recommendation. Of course you're welcome to return the item and we'd be happy to make a specific recommendation with your measurements. :)
E B.
Exceptional customer service and a genuine interest in rider safety. Super helpful when I had some issues with a product.
Nancy G.
Catherine is FANTASTIC
Heather S.
Very knowledgeable, friendly and helpful! High quality products. Wouldn’t dream of going anywhere else and have referred all my friends.