Shannon L.
disappointed…
I have to admit that I’m disappointed in the week-long delivery time. I have signed up for a Hunter Clinic which requires a protective vest and the one I’ve ordered will now arrive too late for my use.
Response from Ride EquiSafeMay 21, 2025
Hi Shannon, I believe that the greater disappointment is ours that you chose to shift the blame for your planning to us. You ordered your vest on Saturday, May 10. We packaged the vest and printed a lanel on Sunday May 11 and it was picked up by UPS on Monday the 12th (UPS doesn't pick up on the weekends). We are based in North Carolina. You live in Canada. Short of a personal delivery service, we're unsure what your expectation was for delivery timeline. You certainly did not reach out at any point to inquire about when to expect delivery, although when we printed a label you would have received an email notification giving you an estimate, along with multiple subsequent emails about the shipment's progress. You may have also noticed that we are in the midst of a trade war, and given that you made an international purchase, perhaps should have planned for a potential delay in a shipment clearing customs as a result - none of which we control. We're not really sure how a package that shipped within 24 hours of you ordering it has resulted in your "disappointment." However, we are grateful to have met and even exceeded the expectations of our thousands of customers that have reasonable expectations and plan ahead appropriately.