Ride EquiSafeReviews of rideequisafe.com

4.8561 reviews
Outdoor & Winter Sports
2676 John Shehan Rd., Mill Spring, North Carolina

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Ride EquiSafe

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About Ride EquiSafe

Ride EquiSafe is not your standard tack store. We specialize in keeping you simultaneously safe and stylish in the saddle. We carry the broadest selection of equestrian safety products across North America, including air vests, body protectors, safety stirrups, and riding helmets.Whether you’re hacking out on the trails, taking a lesson, or competing from the local level up to the international level, we believe that all riders should use equipment that ensures the safest possible experience.

Ride EquiSafe (rideequisafe.com) has 561 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Also known as: rideequisafe.com
Website: rideequisafe.com
Category: Outdoor & Winter Sports
Location: Mill Spring, North Carolina
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 9% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About Ride EquiSafe

Ride EquiSafe (rideequisafe.com) has 561 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Also known as: rideequisafe.com
Website: rideequisafe.com
Category: Outdoor & Winter Sports
Location: Mill Spring, North Carolina
Listed on Five Star Index: 2026

Lbo

Mar 6, 2026

Bad customer service

I made an order. Order was shipped in two package. One of them never made it and right away contacted equi safe to let them know. Since then nothing has been done. I still don’t have the shirt I paid for. Update - 3/11 - still nothing from their end. I paid for a shirt that I never received. This is my first order and will be my last. Terrible customer service

Response from Ride EquiSafeMar 6, 2026

UPDATED AS OF 3/12: Hello Laurie, thank you for your feedback. Between 2/24 and today, we have exchanged 24 emails regarding this topic. This level of communication as well as our efforts to have the delivery investigated is certainly not "nothing from their end." Per our tracking records, your item was ordered on February 19th, shipped on the same day, and was delivered on February 23rd to the mailbox at the address specified, tracking number USPS 420330209300110597205193390601. We have exchanged a total of 10 emails with you regarding the situation and also promptly opened an investigation with USPS to determine if the package was in fact delivered or if there was a delivery issue, so we've gone through quite extensive efforts to address the situation. In order to perform all due diligence, we did look up the delivery address where the package was delivered. Your home is in a very urban, densely populated area of Miami with the mailbox directly on the sidewalk of a heavily trafficked area. The package was delivered to the mailbox, as clearly specified by the tracking information. You indicated that you did not have a security camera to monitor your property , nor did you request a signature release. The determination made by USPS after putting a trace on the package was that it was indeed successfully delivered. Unfortunately, as stated in our shipping policy, we are not responsible for mail theft. We know that porch piracy is on the rise, which is deeply frustrating for all involved.