Revolution MiningReviews of revolutionmining.io

Stay away from this investment it's not worth it, my miners were offline or dead most of the time and they still charged the full invoice. The customer service is nice but at the end of the day they don't care if you are profitable or not. If they don't want to fix your miners you are screwed. I'm very disappointed the idea and concept was cool but it ended up being a scam.

As a customer of Revolution Mining, I’ve had a generally positive experience with their services, but there are areas where improvements could make a significant difference. After hosting my miners (8x BTC, 1x KAS) with them for nearly a year, I appreciate their efforts to provide reliable hosting, but certain operational and customer service aspects could be enhanced to better meet user expectations. One of my primary suggestions is the implementation of an online dashboard to monitor miners in real-time, complete with a trouble ticket system for tracking issues. This would streamline the process of identifying and resolving problems, offering transparency and control. Currently, the lack of such a tool makes it harder to stay updated on miner performance without reaching out to support, which feels like a missed opportunity for a company catering to tech conscious clients. I also believe that, given the premium price customers pay for new miners, Revolution Mining should offer a no-cost repair or warranty service for at least the first year of ownership. This would demonstrate confidence in new hardware and provide peace of mind for buyers. Additionally, when miners under warranty experience downtime, offering compensatory miners is a fair way to ensure customers aren’t losing revenue due to delays in repairs. These policies would elevate the customer experience and align with industry standards for service. Customer service at Revolution Mining is generally solid when you can get through, with staff being knowledgeable and helpful. However, response times can be inconsistent, sometimes stretching well beyond the stated 1-2 business days. Faster, more reliable communication would greatly improve trust and satisfaction, especially for time-sensitive issues. I appreciate the text and Telegram notifications for updates like power curtailments—they’re convenient and keep me informed. However, relying on these feels fragmented compared to a dedicated app or dashboard where I could review my account details at any time. A centralized platform would be far more user-friendly and align with modern expectations for account management. Another area for improvement is billing. The current end-of-year electricity contract feels outdated. Charging monthly based on actual electricity consumption at stated KWh rates would provide greater transparency and flexibility, allowing customers to better manage costs. Additionally, the $20 monthly support fee per machine feels steep, especially without a corresponding “white glove” service level. Shifting to a premium, high-touch customer service model or eliminating this fee entirely would make the pricing feel more justified. Overall, Revolution Mining offers a reliable hosting service with some standout features, like proactive notifications, but there’s room to grow. By implementing a user-friendly dashboard, refining warranty and repair policies, improving response times, and rethinking billing and support fees, they could elevate their offering to match the premium experience customers expect. I’m hopeful for these changes, as they would make Revolution Mining a top-tier choice in the industry. Thanks for the $$ credit incentive for sharing my feedback—it’s a nice gesture that shows they value customer input.

I had multiple issues with this company. The most recent issue is that my contract was completed on 3/15/25. They billed me for a full month of March on 3/2/2025. I brought this to their attention on 3/4/25, and they said they would refund the full month and charge my card for the half month. As of May 6th, they have not refunded me, nor have they charged my card for half a month. When I looked at my miner stats in April, they turned off my miner on 2/28/25, so they should not bill for the half month. I requested in February that when my contract was completed, I wanted my miner returned to me. In April, I paid an additional $225 to return my miner, and they did get it shipped on Friday, April 11, 2025. On Friday, April 18, 2025, they said they would return $110 for half of March. On Tuesday, April 22nd, I emailed again and asked when they would refund my money, $110, and the $475 deposit. As of May 6, 2025, 9:00 apm Eastern time, they have not responded to my emails.

After writing about my experience with Revolution Mining,I was contacted by phone by one of the technicians. Diran was very proffesional and apologetic. He said he understood my frustration and gave me well deserved reasoning for the inconsistencies that had been occurring. I have since had 4/5 of my miners hashing away and I have noticed the difference in rewards and will patiently await the repair and online status of the S21. I will hopefully be working with RM for reliable hosting, maintainence and endeavors to come.

At the end of January 2025, I purchased 5 miners from Revolution, and uptime has been acceptable. However, communication hasn't been that good. Other than sending an email, there is no process I could find to open tickets, track problems, etc. I've sent several emails but haven't received any replies. But, any issues that I've had usually get resolved within 48 hours, so they must have some monitoring. While they are much better than the 3 other hosting sites I've used over the years, they can do better. Support is not free either, expect to pay $20 a month per miner.

My miners are now active and seem to be slightly exceeding my expectations. One miner was down temporarily for about an hour and was back online asap so their monitoring is clearly there. My only complaint so far was the turn around time as it took roughly 2 months to have my miners online, but I cannot blame them for that as it may have been shipping or another unforeseen problem. Once these miners have made their money back, I will definitely be reinvesting with revolution mining.

The service is always great, with a friendly and helpful staff. Highly recommended.

I have been a multi machine client for almost 1 year and have enjoyed my experience. The Revolution team has your best interests at hand and are continually trying improve their operations. We are looking forward to adding more machines to our fleet! Give them a try and keep stacking sats.